Customer Service Sales
Resume:
Stephanie Sanchez
Fernley, NV 89408
C: 702-***-**** H: 775-***-****
**************@*****.***
Objectives: Seeking a position with a company where I can use my qualifications and skills (fast paced and multi
tasking) to grow and succeed with a company.
Training and Certifications:
•Customer Service Training
•OSHA Safety Training
•FDCPA and HIPPA Violation and Sensitivity Training
•Telephone Etiquette
•General Office Procedures
Experience and Qualifications:
Customer Service/Cashier/Sales: Having over 25 years with doing both faces to faces contact with customers
and over the phone, assisting customers in setting payment arraignments for debt to making purchases in retail. POS
systems also balancing the drawer and counting change back to customers, handling cash/checks/credit card
transactions. Also upselling at time of purchases.
Management: Oversee shipments and employees, also monitoring store and the opening/closing of store along
with bank runs. Replenishing shelves, upselling and monthly inventory. Doing daily paperwork.
Call Center: Calls from a dialer system, knowledge of office equipment (copier, fax, and scanner.) Computer
programs (Microsoft Word, Outlook, Excel and email.) Multi line phones. Filing paperwork along with excellent
phone etiquette.
Shipping/Packing: Using computer and hand scanner to read labels on chutes and packaging the correct
item/items into correct box and sending to the dock with no mistakes. Use of pallet jack. Wearing of safety
equipment.
Education:
2000 2003: Thomson High School – High School Diploma
Work Experience:
Amazon Fulfillment Center: FC associate 08/12 04/13
• Using hand scanner to scan chutes, reading computer monitor
• Packaging correct items in box for customers
• Product per hr. was 155 each day
• Gift wrap and other assignments that were given daily for department
Randstad: Customer Service/Coverage Review Rep 09/11 06/12
• Taking incoming calls from Dr. Offices for authorizations for patients’ meds.
• Making outbound calls to nursing homes and to Dr. Offices for med qty.
• Speaking with patients about their coverage through their insurance.
Clear: Collections/Customer Service 07/10 05/11
• Taking incoming calls from customers who are making payments on acct.
• Sending technical out to their homes for service.
• Making outbound calls to customers who owe on their accts.
• Taking credit card payments over the phone
Phillips & Cohen Associates: Probate Debt Recovery Specialist 07/09 05/10
• Making outbound calls to Estate courts in regards to overdue debt of a deceased.
• Calling family members in order to receive information on attorneys that they may have.
• Faxing information to Probate courts in regards to debt, also sending emails to attorneys.
• Taking credit card payments over the phone, Negotiating settlements for debt.
Academy Collections Services: Debt Recovery Specialist 07/08 07/09
• Taking inbound calls from credit card members who are making payment on delinquent acct.
• Negotiating payment arraignment and or settlements for past due accounts.
• Making outbound calls to customers who owe on said accounts that have been placed in office.
Account Solutions Group: Debt Recovery Specialist 10/06 09 07
• Taking inbound calls from credit card members who are making payment on delinquent acct.
• Negotiating payment arraignment and or settlement for past due accounts.
• Making outbound calls to customers who owe on said accounts that have been placed in office.
West Telecommunications: Customer Service Rep 11/02 06/05
Taking calls from Cingular customers in regards to their phone accts, changing rate plans, upselling phones and
taking credit card payments.
Wal Mart: Overnight Receiving Associate 02/03 11/05
• Loading freight using pallet jack off of truck to place on sales floor to replenish shelves for customers.
• Moving empty pallets to backroom after unloading.
• Reading barcodes on product and shelves.
Claire’s Bouquet: Assistant Manager 06/00 10/02
• Opening/closing of store, overseeing employees of up to 4 per day.
• Bank runs, making deposits and getting change, Credit card transactions
• Lost prevention monitoring, assisting customers with transactions and upselling.
• Receiving shipments, doing daily paperwork, yearly inventory, Replenishing shelves daily.
Sears Portrait Studio: Photographer/Sales 10/94 08/00
• Opening/closing of store, setting equipment up for the day.
• Receiving repeat clientele daily, upselling portraits and accessories to customers
• Taking appointments for parties and large groups of up to 35
• Cash handling and or credit card transactions, yearly inventory, receive shipments.
References:
Professional Personal
Angelina Gisselberg Katie Marchiorlatti
Miguel Mateos Jenn Seeley
Jonathan Knox Megan
Lisa Roberts Dawn Rossi
Contact this candidate