Customer Service Manager

Rahul pandey Address: G-** DESU colony

Near R.P Bagh Delhi-7

Mobile - 783-***-****

Date of birth : 21 July 1991

Email : ****************@*****.***

OBJECTIVE:

To learn and grow myself in a competitive environment enhances my

leadership and analytical skills meeting all goals and prove to be an asset

to the organization. To groom myself by working with highly talented and

successful people in a challenging environment with good professional and

personal growth aspects.

Educational Qualification:

> Delhi University : pursuing 3rd Year in B.A(HONS) political Science

> Senior Secondary Education (10+2) CBSE board

STRENGTHS:

. Hardworking.

. Positive Attitude.

. Good Communication Skill.

. Time Management.

Communication

. University presentations and Public speaking.

. Interaction with staff at work.

. Written communication skill

Time management:

. Met all deadlines for assignments and targets.

. Evaluating and monitoring own performance.

. Taking responsibilities and initiatives.

WORK EXPERIENCE:

EX INDIA

EXL SERVICES, NOIDA SECTOR 58.BUILDING CENTRE-6

Exlservices.com (1) Pvt.ltd.

PROCESS-BRITISH GAS

JOB PROFILE-

CUSTOMER CARE EXECUTIVE (OUTBOUND AND INBOUND)

British gas or B.G is an U.K process which is technically a soft debt

collection process but involves customer service. It involves collecting

the due bills and the overdue fine.Active listening and analyzing the

customers paying capacity and category and then accordingly offering a

monthly/forth nightly/weekly payment plan to the customer

Intelenet global

Intelenet global (i) pvt.ltd.

Okhla phase-3.new Delhi

Process-E-Booker.

Job profile-subject matter expert

The job included the convincing, booking and upgrading and making the

amendments on customer request, it also included the up selling of

itineraries. And guiding the other executives on the same.

SERECO

Serco (1) pvt.ltd.

American express-kingfisher first platinum credit card out selling process

in which i worked as an accounts coordinator. The job included to pitch the

benefits and convince the customer (potential customer) and take a

convenient time so that the relationship manager can have a personal

meeting with the customer.

REFEREES

Available upon request

Contact this candidate