Customer Service Manager

SHIRIN MIZAN

**** ******** ****. *********** **, L5M7J3

Tel: Cell: 416-***-****, Home: 905-***-**** E-mail: **********@*****.***

STORE MANAGER

PROFILE

• Over three years of experience as a Store Manager in food industry.

• Solid interpersonal and communication skill

• Flexible and able to adapt and learn new skills quickly

• Proficient in using Microsoft Office; Word, Excel, PowerPoint

• Strong time management and organizational skills with the ability to multi-task

• Work well independently or as an enthusiastic team member

• Proven ability to work under pressure.

• Reliable, mature and have flexible hours.

PROFESSIONAL EXPERIENCE

Managerial Skills

• Maintained a high level of standards throughout the store

• for the everyday management of a faced paced retail outlet

• Achieved targets with staff and management in order to achieve the optimum sales levels while

ensuring that operational costs are kept as low as possible

• Ensured the required staffing levels of the store are always met to maintain operating standards

• Implemented company operating standards in relation to stock rotation, pricing, freshness and

customer service

• Responsible for carrying out regular stock, tracked inventory and processed orders

• Advised the area manager regarding issues or concerns in relation to the building and site.

Organizational Skills

• Documented and reported the progress of the sales

• Participated in selling during busy season

• Advised the decoration team on shop decoration

Administrative Skills

• Updates social media webpage. such as: Facebook with new product, price and promotion

• Monitored overall shops security department

• Trained the sales representative

• Scheduled stuffs for various works and shifts

Customer Service Skills

• Handled face to face and telephone inquiries and complaints from customer

• Assisted customers to select correct matching outfit

• Participated in marketing and promotional material development

• Established friendly yet professional atmosphere that promoted customer service and respect for

co-workers.

SHIRIN MIZAN

Tel: Cell: 416-***-****, Home: 905-***-**** E-mail: **********@*****.***

WORK HISTORY

Customer Service Manager Village Restaurant July 2009 –Feb

2013

EDUCATION AND TRAINING:

Bachelor of Social Science 2002

EDUCATION AND TRAINING:

Masters of Business Administration

The People’s University of Bangladesh

2004

Reference Available On Request

Contact this candidate