Customer Service Project Manager

JOHN LITTLE

*** ****** ** #**, *******, SC ***** (C) 864-***-**** *************@*****.***

Professional Summary

Experienced Mechanical Drafter/Designer with a strong background in customer service. Skills

AutoCAD proficient Strong verbal and written communicator Basic computer skills Proficiency at reading blueprints Trained in NAS specifications Knowledgeable in ASTM specifications Excel data modeling Work History

Education

Critical thinking Team building Filing and data archiving Strong Algebra and general math skills Account management Site layout Highly skilled in 3D and 2D

Tool Designer/Account Manager 10/2007 to 12/2012 Precorp of SC – Greer, SC -Manage accounts for MSC, Lockheed Martin & US Tool Group utilizing "one contact focused" customer service technique. -Providing quotes and preliminary prints to customer for bidding. Design high precision drill bits based on customer needs and NAS requirements. Creating shop prints using AutoCAD, also routing information using Jobboss for on site production. -Tracking orders and keeping a database of all orders associated with my managed accounts using Jobboss software. -Providing feedback and verification of shipments to customers.

Site Designer 09/1998 to 09/2007 Soft Play LLC – Charlotte, NC -Read, interpret, and redraw provided blueprints for preparation of 3D model play system placement. -Design 3D model play system considering space and budget given by project manager, while insuring system meets all ATSM requirements. Create drawing layouts and rendered photos/prints using AutCAD, Photoshop and Adobe software for sales presentation. -Coordinate with customer and sales representative to ensure theme and request are met to satisfaction.

Vocational Trainer 06/1996 to 09/1998 Piedmont Skills Patrick Center – Mauldin, SC -Instructing adult individuals with mental disabilities on basic life skills ie: reading, writing, oral communication and hygiene. -Record individuals performance and progress for DHEC audit.

Associate of Applied Science: AutoCAD Design 1998 ITT Technical Institute - Greenville, SC