Service Management
Resume:
Lisa Loeffel MS, LPC
Wilmington, NC 28411
***********@********.***
REVELANT EXPERIENCE & ACCOMPLISHMENTS
• License Professional Counselor, excellent assessment skills, clinical skills and culturally competent.
• I utilize a Cognitive, Cognitive-Behavior, and Holistic Mind, Body, Spiritual approach to counseling.
• Successfully developed and expanded Medicaid reimbursed programs, increased number of clients and annual profits, ensured coordination of services with community mental health, social service and health care providers, ensured quality of services, implemented best practice and evidence based practices, directed and supervised clinical staff, provided ongoing trainings.
• Proven ability to create projects from concept to operational status, established and conducted Grief/Bereavement groups, Domestic Violence groups, HIV/AIDS groups, Cultural Competence groups, Social Skills groups and Anger Management groups.
• Secured funding and housing for Homeless, HIV/AIDS and Dual Diagnosed clients.
• Experienced with Triage/CCA’s, DSM diagnosis, crisis intervention, suicide prevention, writing treatment plans, PCP’s, Crisis Plans, and ITR’s.
• 9 years counseling experience working with youth, young adults, adults and families.
• 1.0 year Part Time Clinical Director for a CABHA agency
• Organized, detail oriented, highly motivated, love my work, great sense of humor, flexible, excellent communication and computer skills.
EDUCATION LPC License Professional Counselor, State of North Carolina
M.S., Counseling Psychology & Student Personnel Services; Community Agency Counseling (CACREP), The University of Memphis
B.A., Psychology, Minor English, The University of Memphis
EMPLOYMENT
Call Center Clinician, Coastal Care, Wilmington, NC 2012-2012
Temporary contract position.
Assisted callers seeking services by providing telephonic screenings, clinical triage, collected demographic information, provided choice among available providers and linked callers to appropriate clinical services.
Identified indicators for clinical consultation and decision-making.
Handled health information calls, gathered information and provided information about community resources to callers.
Provided clinical triage and assistance to individuals experiencing a behavioral health crisis.
Out Patient Therapist YFA, Inc., Wilmington, NC 2009-2011
• Provided individual, group, family counseling to children, adolescents, adults and families with emotional, mental and behavioral health problems. Provided Intakes, Comprehensive Clinical Assessments, developed and maintained initial and ongoing Person Centered Plans, crisis plans, discharge transition plans.
• Ensured timely and accurate documentation to value options for initial, continuation and discontinuation of mental health services.
• Diagnoses treated: Bipolar Disorder, Major Depression, Substance abuse, Gender Identity Disorder, OCD, GAD, ADHD, Oppositional Defiant Disorder, PTSD, Adjustment Disorder, Impulse Control Disorder, Schizophrenia, Borderline Personality Disorder.
Part Time Clinical Director, YFA, Inc. Wilmington, NC 2010-2011
• Provided clinical oversight of IIH, Day Treatment, CST, TCM, Outpatient Therapy and Medication Management Programs. Provided administrative supervision, ensured efficacy of programs, adherence to program service definitions, hiring/staffing programs according to service definitions, ensured clinical expertise at all levels, provided staff trainings and assessment tools.
• Audited charts, ensured information available but not limited to intake, assessments, measuring tools, medical/primary care physician, HIPPA, educational, demographic, psychopharmacological, release of information, crisis plan, discharge/transition plan, notes, treatment team meetings, supervision, ensured all information was accurate and up to date.
• Audited CCA’s, additional assessments, measuring tools, PCP’s, notes for clinical efficacy, medical necessity, congruence, attainable/measurable goals, fidelity to service models and quality of service.
• Ensured all documents and charted documents were up to date, signed and submitted on time and to appropriate affiliates.
• Provided clinical supervision, evaluation, reevaluation of client and practitioner goals to ensure best practice, emerging practice and appropriate protocols for clinical care. Ensured continuity of care for all clients.
• Worked with QM director, training director and medical director to develop plans and protocols for new clinical programs, tracking outcome measures, staff training and supervision of staff. Ensured all staff and clinicians were knowledgeable of changing programs, changes to programs and service definitions, changes to training, Medicaid changes, transitional changes, changes to paper and electronic documentation such as but not limited, form B, NCTOPPS, crisis reports/IRIS, discharge/transition plans, value options and changes to reimbursement.
• Worked with LME clinical staff and medical director to ensure clinical expertise met at all levels of care.
Student Behavior Health Specialist, Department of Education, Maui, HI 2008-2009
• Provided individual and group counseling to at risk middle school students with emotional/behavior and substance abuse problems, conducted family therapy, provided teachers with behavior modification plans, crisis intervention and in class supports.
• Developed, implemented cultural diversity, social skills, anger management, coping skills, self management, skills training and substance abuse groups.
• Conducted student, teacher, peer observations/interactions, BASC assessments, provided consultations with students, parents, teachers, administrators, staff psychiatrist. Coordinated appropriate student placement.
• Developed/implemented functional behavior assessments, behavior support plans, student service plans, crisis plans, IEP and PLEP service plans.
• Coordinated school based mental health/behavior health services with teachers, parents and community service agencies.
• Diagnosis treated, ADHD, Adjustment Disorder, PTSD, Conduct Disorder, Substance Abuse, Mood Disorders, Depressive Disorders, Oppositional Defiant Disorder, Impulse Control Disorder, Gender Identity Disorder, MR and GAD.
Team Supervisor/Therapist, Frayser Family Counseling, Memphis, TN 2005-2008
• Supervised and evaluated clinical services of case managers. Conducted clinical supervision, managed team productivity, assessed clinical services, provided direction of clinical services, problem solved and ensured clients received appropriate and timely services.
• Directed team crisis services and provided crisis services. Developed and directed summer therapeutic day treatment program. Developed/conducted social skills, anger management and grief/bereavement groups.
• Provided individual, group, family counseling to children and adolescents and families with emotional, behavioral, substance abuse and severe mental health problems. Provided therapeutic services to children, adolescents referred by Juvenile Court.
• Conducted clinical assessments, Provided DSM diagnosis, developed treatment plans, provided diagnostic testing and coordinated medication services with staff psychiatrist.
• Diagnoses treated, Mood Disorders, Bipolar Disorder, Major Depression, Dysthymia, Schizophrenia, Substance Abuse, Gender Identity Disorder, OCD, GAD, ADHD, Oppositional Defiant Disorder, Conduct Disorder, PTSD, Adjustment Disorders, Psychotic Disorder, Impulse Control Disorder, MR and Autism Spectrum Disorder.
Therapist, Family Services, Memphis, TN 2004-2005
• Under contract employment conducted individual and group therapy with HIV/AIDS patients.
• Secured housing and financial assistance for HIV/AIDS patients.
• During internship, performed individual, group, marriage, family therapy, conducted anger management, HIV/AIDS, domestic violence specialty groups, conducted parenting classes, assisted in fund raising and collected data for Ryan White and United Way grants.
Practicum, Methodist Alliance Hospice, Memphis,TN 2004-2004
• Provided individual/group grief/bereavement counseling to patients, caregivers and family members.
• Coordinated/Evaluated follow up bereavement support and support needs, assisted in organizing bereavement camp and conferences.
Substitute Teacher, Shelby County Schools, Memphis, TN 2001-2004
• Performed daily teacher duties, taught lesson plans to students K-12 and special ed. students, provided test administration, individual instruction and tutoring.
• Maintained classroom management and oral/written communication between teachers, administration and parents.
Case Manager, Case Management Inc., Memphis, TN 2000-2001
• Provided case management services to adults with severe mental illness, alcohol/substance abuse and dual diagnosis to prevent de-compensation, hospitalization and help clients live successfully in the community.
• Assisted patients with housing, relocation, housing assistance, accessing community resources, public assistance, educational resources, job search, on the job supports, court advocacy, monitored medication effects and side effects reported to psychiatrist, monitored mental health stability/instability reported to psychiatrist, attended psychiatric appointments, performed crisis intervention, on call 24/7.
• Conducted intake assessments, CRG assessments, crisis intervention, developed/updated treatment plans, crisis plans and discharge plans.
Office Associate Advisor, The University of Memphis, Memphis, TN 1998-2000
• Provided student advising/course selection to undergraduate students in psychology program.
• Assisted professors in coordinating services in counseling center, classroom instruction, research, conferences and performed general office duties.
Counselor/Director, Mid South Arc, Memphis, TN 1994-1998
• Educated parents in behavior modification techniques, developed/implemented behavior modification plans for developmentally delayed patients
• Directed volunteers, weekend respite services and summer camp for developmentally delayed patients.
VOLUNTEER EXPERIENCE
Methodist Alliance Hospice, Volunteered respite services to patients, caregivers, family members and provided counseling services at bereavement camp.
Make a Wish Foundation, Volunteered editorial services.
St. Jude Children’s Research Hospital, Volunteered services to children, families and staff.
Habitat for Humanity, Organized construction teams and participated in home construction.
SERVICE RECOGNITION AND LEADERSHIP
Distinguished Service Awards for Methodist Alliance Hospice.
Employee of the month/service awards for Case Management Inc.
University awards, honors and leadership in student government.
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