Treasury Operations Analyst, Customer Service, Sales

GEORGE IVES

*** ******** ******, **********, ** *7601

CELL: 551-***-**** / HOME: 201-***-****

EMAIL: ****.****@*****.***

SUMMARY

Treasury Operations professional with over seven years’ experience with Asset-Backed Securities. Diligent process-design and procedure-writing skills to implement controls, improve efficiency, manage risk, and ensure compliance to policy, regulation, and best ethical practices. Insightful financial analysis expertise. Readily shares core values and reliably adopts business strategy and ethics.

Over eight years of Client Service and Sales experience. Positive client relationship-building professional. Excellent product design and marketing strategy skills. Impeccable client interface and reliable follow-up.

* Comprehensive knowledge of macro-economic, industry, and financial activities.

* Superb skill set for cash management, financial analysis, reporting, and reconciliations.

* Expert writing skills for business-requirement documentation and subsequent user-acceptance testing.

* Effectively manages team projects through positive attitude and good example.

EXPERIENCE

Nov 2004 – Apr 2012

Cash Manager / Securitization Specialist

Citibank, Long Island City, NY

Cash Management for three Trusts within Citigroup’s $128B Credit Card Asset Securitization program. Tasks include interest coupon payments, Commercial Paper Notes program administration, interest-rate swap and foreign-currency swap calculations, transfers, cash settlements, principal paydowns, trades, reinvestment income, reserve account funding, administration fees, daily reconciliations, financial analysis, investor reporting, SEC filings, process management, SOX compliance, US Regulatory reporting, End-user Computing (EUC), identifying operational risks and implementing controls, RCSA documentation, records management, procedure manual, continuity of business plans, and all related testing. Knowledgeable in technology.

* Closely supervised two Cash Analysts. Earned senior management’s recognition for our dependable efficacy and spotless transaction record.

* Teamed up with Portfolio Managers on daily trading position for three Commercial Paper Notes Programs valued $24B in gross. Closed on two CP program series initiations, and facilitated 9 ramp-ups, 12 ramp-downs, and three CP program wind-down to terminations.

* Communicated banking options and applied technical knowledge to realize complex and time-sensitive payments. Synchronized several entities bank-wide including Cards Treasury, CBSD Treasury, Treasury Ops Accounting, paying agents, Depository Trust Company, swap counterparties, conduit providers, private investors, CCA providers, Trustees, Legal Affairs, and the Capital Markets Group to steer and execute successful critical cash settlements as per legal documentation.

* Provided daily analysis to the Global Capital Markets group on the status of collateral used to maintain adequate funding and securitization levels. Provided monthly reports providing insight into business drivers and trends.

* Envisioned Cash Management process automation. Wrote business requirements to automate all payment memos, trade blotters, transaction, and cash-analysis reports. Guided Business Analysts and Development teams while partnering with Investor Reporting, multiple Accounting areas, SD Treasury, and paying agents to dramatically reduce workload, operational risk, and departmental expense by roughly 70%.

* Took ownership of fully automating 14 Cash Management tasks. Managed automation project life cycle from strategic planning to rollout and testing. Specified user requirements for current and future functionality.

* Led system user-acceptance testing of automation and numerous subsequent functionality enhancements.

* Assigned lead for Risk Control Self-Assessment (RCSA) covering Cash Management process-control documentation and Third-party & Investor Reporting compliance testing.

* Point person for creating all comprehensive flowcharts and diagrams used in RCSA matrixes and required SOX 404-compliance documentation related to Asset Sales Operations.

* Authored and maintained seven Procedure Manuals for Asset Sales Operations to include process purpose, key calculations, graphics, illustrations, and screenshots. Established departmental standard.

* No issues over seven years related to Cash Management on our Audit Risk and Review (ARR) or quarterly internal Business Monitoring evaluations.

Jul 2003 – Nov 2004

Citibank Account Representative

Moore Wallace, Inc. / RR Donnelley & Sons, New York, NY

Production management for printed Citibank marketing collateral requiring innovative organization, effective teamwork, close assistance, sound administration and planning. Systematized verification and compliance assurance of branding, copyright, effective dates, revision dates, legal entities, and legal disclosures. Carried out edits, decided presentation, and planned production for all various CBNA marketing collateral intended for both print and online use. Managed print, projects, inventory, warehousing, kit-building, deliveries, mailings and/or distributions. Facilitated flawless launches of new collateral and marketing initiatives within client deadlines. Answered requests for estimated quotes, allocated cost-center charges, validated billing, and responded to invoicing issues. Maintained communication, conferencing, and follow-up fit for all corporate and business levels.

* Extended new buyer relationships with Citibank Investment Services, CitiGold, Citibank Online, CitiBusiness, Citibank-at-Work, Citibank-on-Campus, Citibank Home Equity and Lines of Credit, Citibank Insurance Agency, Inc., Citigroup Private Banking, Commercial Markets Group, and CitiCards generating $1.8M in sales.

* Designed process for managing and recording copy edits to incorporate amendments to Citibank’s Client Manual for Consumer Accounts and its seven Marketplace Addendums therefore ensuring content continuity.

* Initiated direct interaction and developed a beneficial rapport with both CBNA’s Legal counsel and Product Marketing departments to establish language, write, and format content for all marketing collateral.

* Helped introduce in-house translation of collateral to Spanish and Chinese increasing sales and revenue by 40%.

Feb 2002 – Jul 2003

Client Service Representative

ADP Automatic Data Processing, Inc., Roseland, NJ / Jersey City, NJ / New York, NY

On-Site Client Support and Commercial Print Specialist (Feb 2002-Feb 2003) representing ADP-Graphics Communications (Jersey City, NJ) on site at ADP’s Employer Services (ADP-ES) division located at corporate headquarters, Roseland, NJ. Provided complete print and fulfillment specifications for estimates and approved final billings. Initiated, updated, and distributed detailed Weekly Status Report to purchasing agents and senior sales management. Tracked 20-plus concurrent jobs, pressed for adherence to timelines, and documented and reported any unforeseen manufacturing and/or delivery issues.

* Initiated ADP-Graphic Communications Quarterly Sales Analysis to provide illustrative tables and charts revealing ADP-ES print purchases, totals, trends, business-unit breakdowns, job classifications, and spending ratios. Compiled data and analysis simplified forecasting and calculating spending accruals.

* Initiated client planning meetings and conference calls around marketing projects. Resulting products were high-end, oftentimes intricate, direct mailers and printed marketing materials and the distribution of them.

* Successfully promoted three new business-unit relationships within ADP therefore keeping expenditure “in house” (at ADP-GC) therefore increasing sustained overall savings for the company.

2nd-shift Customer Service (Feb 2003-Apr 2003) for ADP-GC’s Investment Communication Services department in Jersey City, NJ. High-volume, quick-paced financial printing. Reviewed and revised text with clients including EDGAR for SEC filings. Coordinated proofs, print specification, production, and overnight delivery of company annual reports, prospectuses, and proxy statements. Major clients: Credit Suisse First Boston, Goldman Sachs, Lehman Brothers, Merrill Lynch, Deutsche Bank, and UBS.

Production Management and Client Support (Apr 2003-Jul 2003) for two NYC-based account executives from ADP Graphic Communications (ADP-GC), formerly Cunningham Graphics International (CGI). Expertise in all levels of print operations and fulfillment. Coordinated edits, proofs to clients, print-production orders, ordering paper stock, delivery and/or distribution of time-sensitive printed materials. Major clients: Bloomingdale’s and HIP.

Nov 1999 – Nov 2001

Content Manager / Production Coordinator

Goldman, Sachs & Co., New York, NY

Editing, formatting, quality-checking, and processing of research reports, briefs, quarterlies, invitations and other Goldman Sachs Global Investment Research (GIR) products for printing and uploading to the Goldman Sachs website. Approximately 7,000 pieces per year. Submitted requisitions to ADP-GC including all printing specifications for a wide range of Investment Research products to include inks, paper stock, binding, perforation, scoring, print runs, distribution, etc. Formulated global distribution of reports and invitations based on client interest and analyst request through the coordination of four external mail list systems, internal mailing lists, and bulk mailing lists, oftentimes involving simultaneous printing at other regional offices in order to meet critical time-sensitive demands.

* Directly reported to the Head of Global Production of Investment Research. Served as her right-hand.

* Coached Financial Analysts in layout, lexicon, and content formatting for standardized GIR research reports.

* Planning and User-acceptance Testing of macros applied to MS Word for automating GIR report formatting.

* Received first-rate training in reading financial statements and introductory accounting.

May 1996 – Nov 1999

On-Site Representative - Goldman Sachs

Cunningham Graphics International, Inc. (CGI), Jersey City, NJ

Consulted on printing options and processes for all types of printed and bound products for this leading printing company servicing the financial industry.

* Earned position as CGI’s in-house representative at Goldman Sachs responsible for all production coordination.

* Led to offer by Goldman Sachs to join the firm with similar responsibilities as outlined above.

* User-acceptance Testing of automated print-requisition software and facilitated rollout on client side.

2nd Shift Desktop Manager at CGI (May 1996 to May 1997) supervising and trafficking jobs in a department of five operators and proofreaders. Effectively managed both people and projects through positive attitude and good example. Strong technical knowledge of digital prepress Color separations (spot and process). Extensive trapping. Linotronic output and quality checking. Proofreading. Clients included Credit Suisse First Boston, Empire Blue Cross/Blue Shield, Goldman Sachs, AICPA, and Lehman Bros.

EDUCATION

University of Massachusetts, Amherst, MA

Economics and Anthropology.

Phi Mu Delta and MassPIRG.

Astronomy, French, and Varsity Crew.

Leadership schools:

1) National Outdoor Leadership School, Lander, WY

2) Outward Bound, Holderness School, Plymouth, NH.

COMPUTER SKILLS

Microsoft Office (including Access, PowerPoint, and Visio), Desktop Publishing, Graphic Design.

LANGUAGES

Fluent conversational French. Fluent conversational Haitian Creole. Introductory Tamil.

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