Human Resource Technical Support

Moon Moon Gupta

Contact: +91-983*******; +91-332******* ~ E-Mail:

****************@*****.***

To hone and utilize my existing skills and abilities that offer

professional as well as personal growth in the industry while being

resourceful and innovative.

SNAPSHOT

PGDM in Human Resource

from IGNOU.

< Acquired knowledge and understanding from various work environments.

< Hands-on experience in Customer Support, Front office cum office admin

functions

< Have been proactive and focused as student; endowed with a passion for

winning as evinced through demonstrated excellence in the academic areas.

< Team player with strong analytical and communication skills.

EXPERIENCES

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Organisation: Orbit Group (Renowned Real Estate Company)

Designation : Front Office cum Admin Executive.

Since: August 01, 2008 till 31st March 2013

Job Description:

. Handling all front office activities like greeting customers and

directing them to specific departments and answering their queries

over phone as well as in person & maintaining customer database.

. Handling the fax, courier, scanning documents, epabx system,

managing and giving mail printouts

. Mentaining all kind of courier, outgoing letter, incoming

letters and other necessary information records in written form,

. Handling few admin functions, managing sub staff activities,

assigning them outside duties for outgoing letters and documents

for other organizations and ensuring their proper completion and

passing of their daily bills

. Performing admin function such as to also supervising cleanliness

of office work areas and inside conference rooms that they are

mentained with cleanliness and well.

Organisation: IBM Daksh

Designation : Sr .Specialised Customer Support Executive.

Since: : February, 2006 to July, 2008

Job Description:

. Providing customer support by resolving customer queries ( airtel

postpaid users) over the phone related to their bill and airtel

connection and thereafter following up with them on whether their

concerns got resolved over phone

Organisation : WIPRO BPO

Designation : Technical support Associate

Since : Oct 2004 till July 2005

Job Description:

. Providing Technical support and resolving the queries of overseas

customers using Dell laptop relating to the hardware concerns of

their Dell Laptop product if case of non functioning of the

hardware parts of their laptop

ACADEMIA

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Post Graduate Diploma in Human Resource from IGNOU in June 2012 with 64.0%

marks.

B.A. from Gokhale Memorial College, Kolkata C.U, in 2002 with 50.0% marks.

I.S.C from Pratt Memorial School, Kolkata in 1999 with 70.5% marks.

I.C.S.E from Pratt Memorial School, Kolkata in 1997 with 60.0 % marks.

TRAININGS ATTENDED/ COURSES

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< Successfully completed CCA training from Bresee Informatics & Computer

Center:

o MSDOS, WINDOWS 98/XP.

o Office 2000.

o Foxpro.

IT SKILLS

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< Well versed with MS Office, Internet.

EXTRAMURAL ENGAGEMENTS

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< Served as an active member in entire college activities and functions.

< Actively participated in various technical and non-technical seminars in

college.

PERSONAL DOSSIER

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Date of Birth : 18th April, 1980

Address : 79/1 A.J.C Bose Road, 2nd Floor, B Block, Kolkata -

700014

Language Proficiency : English, Hindi and Bengali.

Contact this candidate