Customer Service Manager
Resume:
Glenda Joyce Whitlock
Apt. #4402
Jacksonville, FL 32209
Email: **************@*****.***
OBJECTIVE
To obtain a position in a prestigious company that will allow me to utilize
my strong analytical, leadership, communication and inter-personal skills.
EDUCATION
Florida State College of Jacksonville Jacksonville, FL
Currently Enrolled
West Nassau High School Callahan, FL
June 1988
EMPLOYMENT HISTORY
Care Centers of Nassau April 2011-
2012
Residential Service Manager
Fernandina Beach, FL
Responsibilities Include (but not limited to):
> Supervising a staff of 25 employees that take care of physically
and mentally challenged clients.
> Feeding, clothing, interacting, and comforting residential clients.
> Provide programs and activities to improve residential living
conditions
D&J's Bar-B-Que
January 2009-2010
Customer Manager
Jacksonville, FL
Responsibilities Include (but not limited to):
> Accomplish restaurant human resource objectives by recruiting,
selecting, training, assigning
Schedules, coaching and disciplining employees. And to assure
customers leave satisfied.
Shands Hospital of Jacksonville January
2001 - 2008
Admissions Customer Service Rep. / Admissions Financial Rep.
Jacksonville, FL
Responsibilities Include (but not limited to):
> Served as the Admissions Financial Representative from January 2001 -
May 2003 before serving as the Admissions Customer Service
Representative from May 2003 - 2008.
> Ensured that required registered accounts standards were met with
accuracy for financial collections, included admissions for
Emergency Trauma, Pediatrics, ICU, Labor and Delivery.
> Analytical and decision-making skills, problem solving, maintained
data base which include inpatient and outpatient admissions.
> Obtained verifications and pre-authorizations of all insurances (i.e.
Workers Compensation, IDX, DDE, Medifax, WebMD, etc.)
> Ability to maintain confidentiality and effective communication with
patients as well as internal and external departments.
EMPLOYMENT HISTORY (continued)
Lil' Blessing's Childcare Center
February 1998 - 2001
Manager
Responsibilities Include (but not limited to):
> Organized, set up, and maintained physical facility and curriculum for
infants and school age children.
> Provided guidance on children's behavior and social development.
Blue Cross and Blue Shield
September 1988 - 1998
Financial Analyst
Jacksonville, FL
Responsibilities Included (but not limited to):
> Managing reimbursement by electronic suspense system.
> Providing excellent customer service to both internal and external
clients
> Problem solving, physician billing, medical terminology, CPT coding,
ICD-9, provider eligibility, Medicare part B billing and
reimbursement, DME billing, Dental claim reimbursement, Pathology
billing, strong analytical and diagnostic skills, 10 key, micro soft
word, excel, 10 key,55 per minute.
REFERENCES
Charles E. Williams, Jr. - Pastor
45031 Historical Lane
Callahan, FL 32221
904-***-**** (Office)
407-***-**** (Cell)
Sabrina Jones
655 west 4th street
Jacksonville, Florida 32209
904-***-**** (office)
904-***-**** (cell)
Sheynette Haynes
6455 Argyle Forrest Apt 405
Jacksonville, FL 32244
904-***-**** (cell)
Contact this candidate