Customer Service High School
Resume:
R. Nicole Pickett
*** ***** **** **********, ** *5035
? Mobile: 205-***-**** ? E-mail: *****************@*****.***
OBJECTIVE
To obtain a clerical position.
SUMMARY OF QUALIFICATIONS
. Effective communication skills
. Self-motivated with a drive to succeed
. Trustworthy and dependable
. Quick learner who easily adapts
. Excellent time management and organization skills
. People oriented; work well in a team environment
. Improved customer service skills while reasoning with
disgruntled patients on a daily basis
. Ability to handle multiple tasks
EDUCATION
Shelton State Community College Tuscaloosa, AL 2010-
2011
General Studies
Bibb County High School Centerville,
AL 2006-2010
Advanced Academic
GPA: 3.75
Bibb County Career Academy West Blocton, AL
2008-2010
Advanced Technical Diploma
GPA: 3.8
WORK EXPERIENCE
Bibb Medical Associates Centreville, AL Jan
2010 - Current Urgent Care Clerk
o Scheduling appointments
o Verifying insurance
o Entering lab and radiology orders per MD
o Arranging emergency transportation to additional facilities
o Obtaining pre-certifications for certain procedures
o Assisting MD and RN as needed
o Arranging follow up appointments for patients
o Strengthened customer service skills by consoling disgruntled
patients
o Obtaining payments
o Posting payments to patient accounts
o Verifying and clarifying prescriptions with pharmacies
o Scanning charts
o Filing documentation into charts
o Transferring phone calls to multiple departments
o Coding diagnoses
o Billing daily charges
o Running daily statistic reports
o Performing closing tasks
Aegis Therapies Centreville, AL Oct
2011-Current
Rehab Aide
o Scheduling appointments
o Verifying insurance
o Arranging non-emergency, insurance approved transportation
o Obtaining pre-certifications for certain procedures
o Assisting therapists and assistants as needed
o Arranging follow up appointments for patients
o Strengthened customer service skills by consoling disgruntled
patients
o Obtaining payments
o Verifying and clarifying orders with referring MD
o Filing documentation into charts for outpatient, Nursing Home, and
Hospital therapy patients
o Transferring phone calls to multiple departments
o Coding diagnoses
o Billing daily charges
o Running daily statistic reports
o Generating end of the month reports
o Performing closing tasks
o Inventory and stock supplies and equipment
o Organizing and cleaning patient areas before and after
REFERENCES:
Available upon request.
COMPUTER SKILLS:
o Microsoft Excell, Power Point, Word Processor
o Electronic Medical Records : Casamba, Rubicon, Chart Access, File X
Cabinet
Contact this candidate