Manager Customer Service

MARTHA I HARMELIN

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**** ** *** ******* • Miramar, FL 33025 • 786-***-**** (c) *********@***.***

I NVENTORY & COST CONTROL MANAGER

Results-driven Leadership / Project Management / Financial Analysis

Skilled in inventory Control and cost control management with years of experience. Result-oriented professional; combines strong planning and organizational skills

with excellent leadership abilities. Extensive experience in financial Accounting, Cost accounting, inventory and trend analysis. Proven competency in leading

cross functional departmental teams. Astute in identifying areas in need of improvement, with the vision to develop and implement successful action plans.

Excellent problem-solving skills; analytical and resourceful in resolution. Both flexible and versatile. A well-rounded performer committed to maintain

excellence. Meticulous and organized with multitasking capabilities in fast paced environments. Fluent in English and Spanish . Core competencies include:

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Financial Analysis / Profit Optimization Data Reporting / Auditing Processes

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Inventory Logistics Management Budgeting / Financial Modeling

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Cost Reduction & Avoidance Team Mentoring / Training

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Problem-Solving Initiatives Interpersonal Relations

PROFESSIONAL

EXPERIENCE

INVENTORY/COST CONTROL MANAGER 2010 – 2013

LOGISTICS ADVISOR, 2008-2009

FONTAINEBLEAU HOTEL, Miami, Florida

As Logistics Advisor consolidated the whole Hotel’s team for the opening of the hotel renovation in 2008. Directed the consolidation of the equipment’s from

all the restaurants, bars and hotel banquet department. Supervised one hundred twenty five employees during the proceeding. Coordinated the distribution and

delivery of seventy two containers in an average of 4 days for download it. Kept inventories control of the hotel equipment’s by in average in the first year.

Contributed in the reconciliation of the accounts owed to all providers of all purchases during the hotel opening. Reconciled multiple balance sheet accounts

from 3 million and plus. Provided critical information to top tier leadership for sound business decisions. After two years hired as Inventory/c ost control

manager, optimized profit potential through expenditure analysis and cost control initiatives. Review checkbooks for Food & Beverage, Rooms and

Engineering departments to ensure budget adherence. Trained new hires on procedures and documentation.

Accomplishments:

• Maintained and improved logistics control by applying sourcing strategies for optimal supply chain management.

• Implemented better methods of payments to hotel suppliers.

• Kept track of inventory costs of restaurants and bars of the hotel.

• Improved billing procedure and Inventories of Home Systems skills counts on food and liquor distribution, and warehouse.

• Reduced of initial inventory of 5 to 3.5 million dollars with in average of six thousand products included food and liquor assets.

LOGISTICS ADVISOR (Special Contract), 2007 – 2008

A.A. INVESTMENTS, Wroclaw, Poland

Responsible of Organize and coordinate all operations related in the warehouse. Essentially to ensure the right products are delivered to right location and at

the good cost. Involved transportation, stock control, warehousing and monitoring the flow goods. Developed a highly effective customer data base resulting

in a much more efficient customer service. Analyzed opportunities for costs savings and profit optimization, implementing various procedures to promote goal

attainment. Supported the smooth and efficient operation of supply chain processes and tasks. Accomplishments:

• Maximize stock area 250% and display area 300% to increase sales.

• Developed business by gaining new contracts, analyzing logistical problems and producing new solutions.

• Managed staff training issues

• Coordinated effectively and liaise with suppliers, manufacturers, retailers and consumers

• Managed staff training issues.

ACCOUNTING ASSISTANT 2005- 2007

M.C.R., Miami, FL

Accounts receivable-processing and applying customer, payments. Billing-preparing and billing customer invoices. Collections, Reconciliation various

expenditure reports to source documents; distribute and file financial documents and reports. Researched processing problems, contacted departments and

vendors to resolve it and expedite payments. Assisted in preparation of financial statements such as billings, budgets and cost reports.

Accomplishment:

• Strong records maintenance accounts skills.

• Successfully preparing financial reports.

• Remarkable account balancing skills and exceptional responding to inquiries.

• Accomplished full accounting optimization using an automated accounting system.

WAREHOUSE MANAGER AND LOGISTIC COORDINATOR 1996-2005

D.J.H, Miami, FL

Coordinated incoming and outgoing stock, deliveries and logistics. Monitored stock levels and carries out periodic stock takes. Managed warehouse costing,

budgeting and forecasting. Fulfilling objectives and directions from the operations headquarters. Ensured quality, delivery budget and environmental

objectives are met.

Responsible to manage personal training.

Accomplishment:

• Helped implement a new inventory storage system.

• Put in place processes to ensure stock integrity.

• Increased profit margins by 75% with the introduction of synergy within the first year.

• Developed warehouse inventory processes, achieving 94% inventory accuracy.

• Accomplished full warehouse optimization, to maximize the flow of over 150,000 products and was able to reduce lead time by 5 days.

AL-DAN Trading, Miami, FL.

Prepared and shipped merchandise for customers’ shipments. Received and unloaded incoming freight. Maintained perpetual inventories.

Analyzed data to monitor performance and planned improvements.

Reviews logistical problems and recommended solutions.

Accomplishment:

• Proposed logistic changes for the warehouse management.

• Collaborated with other departments to integrate logistics with business systems.

E D U C AT I O N & C R E D E N T I A L S

Education:

Technical in Marketing and Advertising, T.L.A Guatemala, 1988

Bachelor of Tourism, INTECAP, Guatemala- Guatemala, 1992

Miami Lakes Technical School, Corporate Accountable, 1995

Computer skills:

Excel, Quick Books, Peach Tree, Infinium, Data works, Red rock, Resort suite, Retail Pro.

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