Sales Customer Service

MARTIN A. PADDOCK

***** ******** *** 586-***-****

Northville, MI 48168 E-Mail: ******@*****.***

My career direction has been determined by Professional Training, Diverse Experience and an

In-Depth Interest in:

Account Management – Client Relations – Customer Service

I have Exceptional Customer Service Skills . . . Experience in Account Management and

Business Relationship Development in the Automotive and Mortgage Industry . . . Possess Strong

Problem Solving Skills . . . An Effective Motivator and Team Player . . . An Excellent

Communicator, both Written and Verbal

Professional Experience

Mortgage Loan Coordinator

Citibank, N.A., Ann Arbor, MI May 2012 to Present

Randstad (NY) – agency employee at Citibank November 2011 to May 2012

Process Refinances/HAR loans for current clients of Citibank, NA

Collect and process all documents received from clients for refinancing

Schedule closings when loans are approved

Calculate escrow and taxes on properties

Work closely with Sales Team, Underwriters and Title Companies

Strong knowledge of Fannie Mae and Freddie Mac guidelines

Independent Sales Representative August 2008 to November 2011

GLP & Associates, Southfield, MI

Built and maintained relationships with educators at local school districts, while representing an

insurance/retirement company, selling 403B plans.

Developed and presented sales material to educate educators on their 403B products and the

financial benefits of participating, resulting in a ten percent increase in program participation.

Signature Sports, Incorporated, Clinton Township, MI October 2008 to February 2010

Built and maintained relationships with Athletic Directors at local school districts while

representing a sports apparel wholesaler.

Initiated a standard customer quote process that created consistency amongst account

managers and decreased order errors

Business Development Manager

Represented the mortgage lender to financial institutions and mortgage brokers

Indy Mac Bank, Pasadena, CA August 2004 to July 2008

Performed daily cold call to US Banks/Credit Unions to get them approved so the

financial institution can use Indy Mac lending products for their mortgage customers.

Consistently met monthly sales targets

Organized training events including on-site, educational seminars and webinars to

small/large groups of Mortgage Broker’s. Training events resulted in an increase in

product knowledge.

Assisted Mortgage Brokers with training of new loan officers on different mortgage

programs.

Worked with loan processors, underwriters and loan officers to resolve problems in order

to get loans closed. 98% of the loans closed according to schedule.

MARTIN A. PADDOCK Page 2

Towne Mortgage Company, Sterling Heights, MI December 1997 to July 2004

Consolidated Title Services, Southfield, MI May 1999 to April 2003

Analyzed competitor’s lending programs and developed selling strategy based

on the strengths of product offerings resulting in a 15% sales increase

Increased customer base of mortgage brokers by 50% by demonstrating the difference in

products in the conforming, sub-prime and FHA lending programs

Met or exceeded monthly sales goals for loan closures

Sales Manager and Warehouse Manager

R.K. Parts, Incorporated, Detroit, MI October 1989 to October 1997

Developed and maintained relationships with Ford Dealer’s Parts and Services Managers.

Managed day-to-day operations and warehouse staff of 6 employees.

Negotiated part pricing with Ford Dealers while maintaining profit targets and margins.

Analyzed and maintained $2 million in part inventory resulting in a reduction stockpile

costs by 20%.

Established computerized inventory management system resulting in a savings of 1% in

inventory costs and increased inventory turnover ratios.

Company was in top 5% of the nation for order delivery accuracy

Coordinated company sponsored events

Developed and marketed a program for battery sales which increased sales 15% and

added $300K in yearly revenue without adding cost.

The battery sale program was the first in the Metro Detroit market.

Achieved promotion from outside sales/warehouse to Sales manager in 2003

Education: Macomb Community College - Business, Warren, MI

Attended Wilson Learning Sales Training Seminar for Improving and Maintaining

Customer Relations, Sales and Marketing, Negotiations and Presentation Skills

Licensed in Michigan for Health/Life insurance

Activities: Mortgage Bankers Association, member

Winning Futures, mentoring program for college bound students

Participate in community service for various charities

Contact this candidate