Project Quality Control
Resume:
***** ******* *******, ******** *****
313-***-**** ******@*****.***
RONALD TAYLOR
SUMMARY
I am a Technical Project Team Leader with an extensive background managing and performing
installation, maintenance, and repair of voice, data, and security camera networks, and
equipment. I have managed multiple projects as well as the activities of personnel responsible for
technical support and installation. I am highly proficient in voice and data system integration,
programming, and end user training. In addition to my technical knowledge and abilities, I have
excellent communication, interpersonal, organization, and multi-tasking skills. I have interfaced
with internal and external customers, completed trouble reports, and reported project progress to
management. I am local to Detroit, MI and available for immediate consideration.
TECHNICAL SKILLS
ACD AC-2 Key Systems PRI
AT&T Lucent T1
Avaya Meridian Mail Option Viking
Avaya IP MS Excel Voice Networks
Bogen MS Office Voicemail
Callpilot Installation & Nortel Voicemail VoIP
Maintenance-SW Nortel / Meridian Phone Wireless Access Points
Data Networks Systems
Galaxy Control System PBX
Inter-Tel POTS
PELCO Cameras system
PROFESSIONAL EXPERIENCE
RCT Telecom, MI
Project Team Leader / Voice Data Technician
March 2005 – Present
Responsibilities included as a subcontractor of Worldview Tech. INC.,
Utilized MS Excel with cut sheets to manage projects, workforce, and budgets.
Metro Tel-Tec and Direct Internet, the installation, diagnostics and repair of telecommunication
and data processing equipment, utilizing various electronic testing and measuring devices, for
Detroit & Ecorse public school, also as field service tech. for Suntel Services.
Ron Taylor
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Upgraded and maintained voice and data networks.
Acting as General Foreman, was responsible for the complete telecommunication
infrastructure and support service, telephone systems design and implementation, installation
of telecommunication switches, boxes, wiring, and other outlets. Integration of VOIP, PRI,
T1,POTS and other upgrades for existing telecommunication and data needs,
Troubleshooting existing systems and providing wiring (data, phone system) estimate, and the
guidance in the selection of new products to fully service customers.
Some of the other projects to include are Allstate Agents in Southeast Michigan, Ground
Effects, Marshall & TJ Maxx Department stores, SUNTEL SERVICES, City of Ecorse, etc.
Environment: MS Office, MS Excel, VoIP, PRI, T1, POTS, Voice Networks, Data Networks
RONALD C TAYLOR
PROFESSIONAL EXPERIENCE – Continued
Ameritech, MI
Project Team Leader / Lead Technician
June 1987 – March 2005
Responsible for the service, installation and maintenance of all Nortel/Meridian Phone
systems and associated peripheral equipment in Detroit Public Schools.
Supervise, coordinate and administer all management and maintenance policies and
procedures for up to twenty employees at a time.
Plan, organize and executed all job requirements.
Utilized MS Excel with cut sheets to manage projects, workforce, and budgets.
Design system configuration on a daily basis, ensuring that all specification are being met.
Interact with sales and customers departments daily.
Communicate with clients and personnel to assess information, identify problem areas and
recommend workable option.
Ensure quality control through all phases of installation by evaluating each project in
accordance with company standards.
Establish, coordinate and lead training sessions for managers, technicians and support
personnel.
Maintain and updated customer install records, cut sheets, floor plans, and customer relations.
Some of the other projects to include are the County of Wayne Michigan (Wayne County Jail,
Frank Murphy Hall of Justice, Wayne County Morgan, and Est.), Gale Research Inc.,
FTD, General Dynamics, NBD Bank headquarters’ Detroit, and Kmart.
Recipient of numerous letters of commendation from customers and Company management.
Environment: MS Office, MS Excel, Voice Networks, Data Networks, Nortel / Meridian Phone
Systems
EDUCATION
GED, State of Michigan, Detroit Public Schools, Detroit, MI
• NEC School of Electronic Technology, State of Michigan
Volunteer experience BARNEY McCOSKY BASEBALL/BASKETBALL LEAGUE
1996 TO 2009,( PRESIDENT, 2006 to 2009 )
MOTOR CITY TRACK & FIELD TEAM COACH (2008 to 2012)
Professional References:
1) Per Verdonk: Detroit Public Schools
***.*******@**********.***, W: 313-***-****, C: 313-***-****
2) Eugene Hicks: Worldview Technologies INC.
******@*********-****.***, Office: 877 933-WIRE, C: 313-***-****
3) Charles Lackey: City of Ecorse
*******@********.***, Office: 313-***-****, C:313-***-****
RON TAYLOR Page 3 of 3
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