Field Services Technician
Resume:
ANDREW ZYLSTRA
*** ******* *****, ***** *******, Iowa 52317
*******.****@*****.***
-- OPERATIONS/SERVICES/PRODUCT ENGINEER FIELD SERVICES TECHNICIAN --
--- QUALIFICATIONS PROFILE
Highly analytical, dynamic, and seasoned professional, offering extensive experience in configuration, installation, and troubleshooting, combined with history of improving operational functions. Equipped with technical writing skills as well as in troubleshooting faults in a complex multi sub-system environment such as a wind turbine. Knowledgeable in using test equipment such as multimeters, megohmmeters, milliohm meters, oscilloscopes, and accelerometers as well as with schematics and technical drawings. Adept at performing complex terminations such as medium voltage power cables, fiber optics, and shielded cabling. Consistently recognized for identifying and resolving complex issues as well as in implementing innovative ways to prevent problems from recurring. Armed with strong skills in developing and maintaining positive relationships among customers and individuals from diverse backgrounds. Technically proficient with Microsoft Office, SCADA, PI ProcessBook, DataLink, Maximo, PDM, JD Edwards EnterpriseOne, and Dameware.
--- PROFESSIONAL EXPERIENCE
ACCIONA WINDPOWER NORTH AMERICA - WEST BRANCH, IA
Technical Specialist-Post Sales 2010-Present
- Leverage technical skills in providing troubleshooting advice, track and study failure trends, as well as component repairs and replacements recommendation; while supervising the installation of turbine upgrades in the field during wind farm warranty period.
- Take charge of fleet containing more than 600 turbines.
- Administer duly assigned tasks which include turbine performance reporting, condition monitoring, and operational analysis.
- Thoroughly assess the control data to identify turbine issues as well as develop and provide corrective or mitigation plan as necessary.
- Actively participate in creating technical reports explaining failure trends and turbine upgrades; answering customer requests for information; and generating technical report on resolution of warranty claims for presentation before the customer management.
- Render exceptional support to site team in troubleshooting faults remotely and locally.
- Assume full responsibility in coordinating and implementing extraordinary minor/major correctives to turbines through site visits.
- Provide expert oversight in creating training curriculum and facilitating training to customer and service provider personnel on all turbine major components and subsystems as well as control systems.
- Display excellent skills in advising the applicability of turbine upgrades and overseeing its execution throughout the turbines lifespan.
- Demonstrate adeptness and experience in collecting fleet data to support sales team in answering inquiries from potential customers.
Notable Contributions:
- Contributed strategic insight in developing instructions to direct extraordinary corrective tasks.
- Remarkably increased the availability, reliability, and performance of turbines by recommending product and process improvements.
- Established a reputation for continuously handling increasing responsibilities by earning fast-track promotion to technical specialist that resulted to improvement of the availability of Acciona Windpower North America fleet from more than 97% to over 99%.
- Played a leadership role in conducting technical training to three Operations and Maintenance teams before the commencement of their maintenance contracts, which led to continued provision of on-time service and exceptional turbine up-time.
- Effectively avoided penalties during various end of warranty transitions after delivering and executing immediate solutions to customer concerns.
- Significantly reduced the cost of Acciona wind turbines by supporting the engineering team with the execution and testing of numerous product improvements.
- Efficiently and successfully completed various major corrective tasks comprising of several contractors without incurring unnecessary costs.
- Drove strategic vision for supervising site crews in installing various product upgrades while minimizing downtime.
- Recommended numerous product and process improvements, which reduced cost and improved performance of the turbine and the turbine maintenance.
Commissioning Technician - WEST BRANCH, IA 2008-2010
- Spearheaded crews in the start-up operation of newly installed megawatt class wind turbines across six wind farms.
- Applied exceptional technical proficiency in testing, calibration, and verification of all wind turbine subsystems as well as in troubleshooting any issues during start-up and testing phase of wind project.
- Carried out responsibility in managing the on-the-job training for new employees and employees of other companies recruited for Acciona wind turbines.
Notable Contributions:
- Successfully demonstrated wind turbines availability and power production to the wind farm owner by gathering performance data from wind turbine SCADA system.
- Accomplished efficient and timely turbine commissioning resulting in on-time turnover to the project owner.
JAMISON EQUIPMENT - EMMETSBURG, IA
Shop Technician 2002-2008
- Held accountability in cleaning, preparing, and/or overhauling precision machinery in accordance with specifications stated by factory and customer contract.
Notable Contribution:
- Delivered exemplary performance in executing refurbishment of various types of precision machinery both for resale and for factory production facilities usage.
--- INTERNSHIP
VESTAS WIND SYSTEMS - TYLER, MN
Operations and Maintenance Technician 2007
- Displayed technical proficiency in maintaining wind turbines and performing minor and major correctives.
--- EDUCATION
Associate of Applied Science in Wind Energy and Turbine Technology (2008)
IOWA LAKES COMMUNITY COLLEGE - ESTHERVILLE, IA
--- PROFESSIONAL TRAINING
National Fire Protection Association (NFPA) 70E Certification
Siemens Medium Voltage Switchgear Operator
Ormazabal Medium Voltage Switchgear Operator
ABB Safegear Operator
High Voltage Wind Turbine Substation Operator
Gravitec Tower Climb and Rescue Trained
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