Technician Service
Resume:
GENEBARRY TANNIS
******.*****@*****.***
QUALIFICATIONS SUMMARY
Over eight years experience in the technical field leading to the development of effective communication
of complex processes, skilled in proactive identification and resolution of critical systems/network issues.
Accomplished project management skills; assisting in the orientation of execution and delivery of data
center and cabling projects.
EXPERIENCE
UBS/ Data Center 10/2012 – 2/2013
Network Engineer Technician
• Installation of Network and LAN connections from Switches to Patch Panels
• Troubleshooting and finding new paths for LAN and Data Circuits
• Terminating Copper on Krone Blocks at PBX and Riser side of Infrastructure
• Installation and Programming of Avaya IP Phones
• Installation of Polycom for conference calling and office meetings
• Analyzed and evaluated customer problems and provided timely resolutions
Goldman Sachs/ Data Center 10/2007-4/2010
Network Infrastructure Technician
• Installing single mode and multimode fiber to patch panels, Switches, Routers, Servers
• Installed and terminated Cat-6 cables on C66, C210 blocks and also terminated in patch panels
• Racking and installation of Catalyst 6500- 6513/6509/4500/3560/3750 Switches
• Racking and installing Cisco 1900/7200/XR 12000 Routers, 1U Dual Xeon 5600/5500 Server and
maintaining them
• Building fiber optic and data circuits for Network –Infrastructure
• Troubleshooting problems and finding new paths for Fiber and Data circuits
• Terminating Copper and Fiber Infrastructure at Patch Panels, Blocks and Jacks
• Meters used: Fluke Meter used to test data circuits, and Corning Meter used to test multimode
and single mode fiber
Vm ComSource 7/2002- 4/2007
Cable/ Telephone/ Voip Technician
• Oversee the installation, activation and maintenance of VoIP for commercial accounts
• Surveying sites that technicians worked at for quality control, but also keeping record of
timeframes being met by technicians at residences of customers, and keeping record and track
of each technician via dispatch on time limit to next job whether they were on time or behind
• Documentation was made to improve service to building and customer
• Conduct drops from pole outside to place of business
• Install cat6 cable from VoIP modem to D-marc inside business to activate all phones
• Provisioning Motorola modem to computer for internet service.
• Splice into alarm systems, credit card machines and fax machines for activation.
• Installation and repair of cable TV, VoIP and cable modem services.
RCN Corporation 7/1998 - 4/2002
System Maintenance Technician Level 3
• Installed, activated and maintained AFC and Tellabs digital loop carrier equipment
• Responsible for installation, activation, and maintenance of Tellabs RSUM (HFC) equipment
• Troubleshooter of system outages on IDLC and RSUM equipment
• Hardwired from Verizon T1 smart jack to IDLC
• Provision T1s using AFC/ProComm Plus software
• Installed redundant T1s for IDLC equipment
• Monitored and performed loop test on T1 circuit
• Accessed by remote 5ESS to provide technical assistance to field technician
• Performed MAC’S and cross-connect telephone numbers at remote service terminal with use of
Laptop
• Routed fiber in CO from fiber transceiver card to patch panel
• Assisted in the wiring of DSX panels and local exchange terminals
• Performed system back-up on local exchange terminals
• Cable modem installation and repairs for commercial accounts
• Installed, balanced, and trouble-shooting fiber nodes, mini-bridges,line extenders
• Installed and trouble-shooting of taps, directional couplers, and 500 cables
• Collaborated with Head End on fixing telephone/video/internet problems
• Reconstructed MDU telephone and video plant
• Assisted and Partnered with NOC to resolve system outages, when on-call
• Followed up on technician problems and provided technical support such as solving client service
issues
• Installed and troubleshot telephone (POTS), cable, and modem services
• Installed and configured Ethernet cards and wireless LANs
EDUCATION
Thomas Jefferson H.S. 1980-1984
Baltimore Community College, 1985-1987
SKILLS
• Meters Used: T-Berd 2209, fiber light meter, kick meter, Sedelco RF Meter
• HP 3010R sweep/ingress analyzer, carrier generator, corning and OTDR fiber meters, Fluke
meter
• Computer Skills: 5ESS Switch, ProComm Plus, Lotus Notes, Tead, Cable Data, ICOMS,
Windows XP, NT&2000, Microsoft Word, Telnet
• Equipment: 110 block, 210 blocks, 66 blocks, krone block, intercom systems,
• Worked on: Cat-3, Cat-6, Verizon interface, RG59, RG6, RG11, 500 cable, messenger cable,
Siamese cable, 25-200 pair, single mode fiber and multimode fiber, SONET, AC/DC power
• Being able to coordinate implementation of telephone requests using Qeue for install and
decomission
Service requests.
• Propose potential solutions for voice and data lines including location and quantity.
• Avaya and cisco programming of phones to make changes
• Having Knowledge of being able to read facility blueprints.
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