Customer Service High School
Resume:
Hope Lewis
Stafford, VA
****.*******@*****.***
HIGHLIGHTS OF QUALIFICATIONS
-Exceptional customer service
-Quick learner
-Good communication skills
-Loyal, conscientious and dependable
-Excellent computer skills, Microsoft Office, typing 80+ wpm
-Team Player
-Cash register operation
-Telephone skills
-Organizational Skills
EXPERIENCE
-Customer Service, Profinity, Telecommute, 12/01/2012-Present
Provided accurate and appropriate information in response to customer inquiries. Properly directed inbound calls in phone queues to improve call flow.
-Team Leader Professional, Molly Maid, Stafford, VA 04/20/2012-11/15/2012
Residential Cleaner
Cleaned rooms to the satisfaction of all clients.
-Homemaker, 02/2010-03/2012
Cleaned the house, including laundry, sweeping and mopping. Dressed children and changed diapers. Scheduled doctor, dentist and haircut appointments.
- Call Agent, Call Finger Lakes, Independent Contractor, 12/2006-01/2011
Provided accurate and appropriate information in response to customer inquiries. Properly directed inbound calls in phone queues to improve call flow.
-Outbound Call Agent, Baby to Bee, Independent Contractor, 12/2006-04/2011
Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
-Cosmetologist, Smart Style, Greenville, NC 12/2004 - 12/2006
Examined hair texture and condition to determine appropriate treatment. Set up workstation and treatment room with necessary products, equipment and supplies. Employed a variety of hair style techniques, including curling and straightening.
EDUCATION
-DH Conley High School, Greenville, NC - 2003
-Pitt Community College, Cosmetology, Greenville, NC - 2004
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