Customer Service Quality Assurance
Resume:
Samuel Watt
Contact
Tel : 269-***-****
e-mail : ******.*.****@*****.***
Profile
An ambitious, highly skilled recent college graduate seeking employment in Supply Chain Management where my creative
ideas and leadership skills can add value and contribute to the success of your organization.
Education
Western Michigan University, Haworth College of Business Kalamazoo,MI
Bachelor of Business Administration – GPA: 3.06 Major: 3.63
Major: Integrated Supply Management
Minor: Economics, General Business
Career Related Courses:
Managing ERP Systems Improving Supply Systems
Process and Materials Manufacturing Business Logistics
Manufacturing Productivity Production Management and Control
Marketing and Sales Law Asian Economics
Quality Assurance and Control Purchasing Management
Engineering Graphics Process Reengineering
Professional Experience
Kellogg’s, Battle Creek Michigan April 2012 to July
2012
Position: Project Leader
Analyze a day in the life of a Solution Center Analyst.
Provide creative, new ideas for Kellogg’s Direct Store Delivery Solution Center.
Recommend new scheduling and staffing options.
Work Experience
Western Michigan University
January 2010 to April 2013
Position: Cafeteria Staff
Maintained kitchen inventory and ensured kitchen met company and health standards.
Utilized effective communication methods by providing customer service to students.
Jet’s Pizza
Position: Assistant Manager December 2008 to October 2010
Managed inventory levels by developing successful routines for purchase orders to minimize waste from spoilage.
Managed labor hours extensively to reduce the cost of overhead.
Assisted in the hiring and training of 10 new employees.
Sub’s N More
Position: Crew August 2008 to November 2008
Prepared customer orders in a timely manner with attention to detail.
Further expanded knowledge in customer service by establishing relationships with frequent customers.
Maintained kitchen inventory and ensured kitchen met company and health standards.
D&W Food Center
Position: Grocery Department Associate November 2003 to 2008
Reduced the amount of spoilage by using effective inventory control and grocery stocking practices.
Expanded knowledge in customer service practices.
Located, stocked and priced items. Provided pricing criteria and product availability.
Operated a forklift to arrange inventory for effectively and efficiently.
Properly trained 12 new employees.
Contact this candidate