Courier, transporter, driver, deliveries

Dirk Hetrick

**** ****** **.

Sugar Land, Tx ****9

281-***-****

********@*****.***

Profile

Over ten years as independent contractor in courier/delivery business in

the Houston area. Excellent communication skills, strong work ethic and

solid problem solving capabilities.

Professional Experience

Houston Express Houston, TX 2001-

2012

Independent Contractor

. Retrieved and delivered numerous documents for clients.

. Developed routes for most efficient and timely delivery.

. Performed notary functions when necessary.

. Maintained mileage logs and waiting time for accurate performance

records.

. Maintained constant contact with dispatch for last minute changes

and updates.

Getronics Houston, TX

2000 to 2001

Team Manager

. Maintained accurate records of all support calls.

. Responsible for the supervision, operation, and management of 25

analysts in a customer support, helpdesk environment

. Provided high quality e-mail and telephone advanced technical

support to users.

. Validated customer service levels were being upheld by each help

desk member.

.

Hetrick Consulting Houston, TX

1999 to 2000

Owner

. Provided IS management serviced and training to small and home

based businesses.

. Installed peer-to-peer networks.

. Designed and implemented web pages.

Director Information Services Houston, TX

1989 to 1999

Columbia/HCA (various facilities)

. Planned, installed, and developed operational procedures for the

successful integration of computer and voice systems with the

facility including procedures for a Customer Support Desk.

. Established standards for support and operation of all computer

systems and audited department's adherence.

. Trained users in local area network administrative procedures and

usage as well as commercial software products.

Military Experience:

United States Air Force Communications-Computer Specialists 1975 to 1989

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