Project Manager Customer Service
Resume:
** ******* *****, ******, **. *****((***)
***-****(***.*******@*****.***
Joy Perkins
Summary
I have over 20 years of office experience of those twenty, seven years
is experience in managing Military Family Housing and Bachelor Housing
operations in Virginia, Florida and Oklahoma. I am experienced in
managing work reception operations since 1998 a d was a vital part of
the implementation of a computer data program known as MAXIMO, this
program was utilized in two of the three bases where I was employed.
My strengths, open/honest communications, customer satisfaction and
computerized reporting.
Experience
08/2007 - 04/2013 Legal Aid Services of Oklahoma, 580-***-****
Inc.
323 SW "C" Avenue, Lawton, OK.
73501
Legal Secretary
Permanent Placement from temp agency on 08/04/2007
Answering phones, filing scheduling appointments for clients and other
administrative duties as needed.
Completed intake and eligibility forms in prime on new clients, opened
and organized client files as needed.
Assisted as needed with drafting of legal documents,
research/preparation for court and submittal of documents
electronically..
Responsible for the monthly reporting of our Client Trust (Escrow)
and Imprest Accounts
Correlated and reported statistical data to OKC office for
preparation of grant renewals
10/2006 - 08/2007 Unemployed
12/1998 - 09/2006 Eastern Maintenance And Services, 910-***-****
Inc. 315 Page Rd
Pinehurst, NC. 28374
Project Manager
10/2005-09/2006 - Project Manager in Lawton, Oklahoma; Managed and
maintained a staff of 31 employees to provide quality customer service
to Family Housing members for approximately 1400 units and a staff of
6 to operate the warehouse. Attended weekly meetings with government
to provide an update on the status of service orders or change of
occupancy maintenance. Also provided reports on
monthly/quarterly/yearly material expenditures. Provided cost
estimates on requested projects and or cost savings for implementation
10/2001-09/2005 - Project Manager in Jacksonville, Florida, Managed
and maintained a staff of 15 employees, to provide quality customer
service to family housing members for approximately 600 units and
bachelor quarters. Worked closely with the Housing Facilities
Managers to identify ways to save the government money in Family
Housing and BQ Housing. Helped with the Implementation of MAXIMO.
12/98-10/2001 - Assistance Project Manager, Quantico Marine Base,
Quantico VA. Assisted Project Manager with daily duties of scheduling
employees and ensuring quality customer service was provided to our
military family housing units.
10/1994 - 12/1998 Phillips National Inc.
PO Box 5000 Solana Beach, CA. 92074
Administrative Assistant
Answered phones, dealt with customer complaints, scheduled work and
subcontractors as needed
Weekly accountability of the status of each outstanding service order,
change of occupancy maintenance and indefinite quantity orders to the
government. If there were any deficiencies noted a document was also
provided of items corrected or explanation as to why still pending.
Scheduled COM and IDQ work; ensured all work was entered into the
access database and updated regularly.
Provided all labor hours bi-monthly for each employee to payroll
department for processing.
Provided a monthly expense report of all materials or items purchased
on the site to corporate for processing payments.
05/1985 - 09/1994 Boyer Realty
No longer in Business
300 Bayonett St. New London, CT. 06320
Answered phones, dealt with customer complaints, scheduled work and
subcontractors as needed. Dispatched emergency or urgent service
orders via hand held radio's to assigned mechanics
Weekly accountability of the status of each outstanding service order,
change of occupancy maintenance and indefinite quantity orders to the
government. If there were any deficiencies noted a document was also
provided of items corrected or explanation as to why still pending.
Scheduled COM and IDQ work; ensured all work was entered into the
access database and updated regularly.
Provided a monthly expense report of all materials or items purchased
on the site to corporate for processing payments. Processed time cards
weekly and sent to payroll department for processing. Provided cost
updates on Condo Conversions on all labor and materials expended
Education
Southeastern Regional Vocational Technical School, Groton, CT - High
School Graduate
Specialized Training
MAXIMO Proficiency Certification, ISO 9001-200 Auditor Course,
Customer Service Training Certification, Contract Administrative
Certificate
OSHA Supervisory Certificate, NAS JAX HAZMAT Training Certificate &
LBP Awareness Training
Personal References Upon Request
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