Customer Service Representative

Customer Service Representative

Assistant Men's Apparel and Footwear Buyer

Experience

Objective

Substitute Teacher

Assistant Private Label Brand Product Operations Coordinator

Hollander Norwood

24171 Notre Dame St. Dearborn, MI 48124 504-***-**** **********@*****.***

Creative and energetic professional with years of combined experience in the areas of apparel product development,

fashion merchandising and customer service for customer centric and service based organizations.

Moosejaw Mountaineering, Madison Heights, MI

March 2012 –August 2012

Assisted in artwork and sketching development.

Attended product development meetings.

Remained relevant and trend savvy by staying current with fashion trends.

Selected textiles including fabrics, fasteners and other materials.

Communicated with product managers on a regular basis about spec, fabrics and details for all product categories.

Moosejaw Mountaineering, Madison Heights, MI

December 2011 – August 2012

Aided the buyer in assortment and category planning.

Shopped competition to identify opportunities, labels and trends.

Tracked shipping and weekly and monthly fallout.

Ran weekly and monthly strategy reports to analyze business trends.

Responsible for recording information on product database.

Maintained open lines of communication with vendors to expedite product orders.

PESG, LLC, Dearborn, MI

October 2008 – December 2011

Responsible for providing instruction, managing the classroom environment and promoting student learning in absence of

the regular classroom teacher.

Gained experience in a variety of environments, subject areas and grade levels.

Comerica Bank, Detroit, MI

December 2006 – January 2008

Provided excellent customer service by answering or referring financial questions to correct supervisory staff.

Processed customer deposits.

Maintained and balanced cash drawer.

Processed monetary transactions.

Assisted customers in opening new accounts.

References

Bachelor of Science, Marketing

Education

Bachelor of Arts, Apparel Design and Merchandising

Wayne State University, Detroit, MI

December 2011

University of New Orleans, New Orleans, LA

May 2006

References are available on request.

Hollander Norwood

24171 Notre Dame St Dearborn, MI 48124 504-***-**** **********@*****.***

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