Customer Service Manager

Sabaa Ghafoor – ** Richmond terrace -BB* *HE – Lancashire Darwen

Email: *******@*******.***

CV

Key skills:

I am a Multi-lingual individual with an optimistic personality which influences my work environment and

contribute to good spirit under my colleagues. I am an individual that enjoys working as of part of a team or

unsupervised whatever the circumstance requires. Extremely reliable, diligent and focused with an eye for

detail I am proud of my communicating skills and capability to adapt to all circumstances and people. With

confidence I am target driven always ensuring customer satisfaction through own initiative and working to

solve difficult situation through own independence.

Employment History – Placement:

2013(Feb) – 2013(June) Engagement manager – Microsoft (Preston, UK)

Working towards small business’ and managing their IT and Licensing, Selling new solutions and

Maintaining, Advising on beneficial implementations, cost saving Suggestions utilising Microsoft software

& Hardware

2011(May) – 2011(Nov) Call centre Mothers help (Copenhagen)

Details on attached sheet

2011-2011 Sales/Meeting booking - Opal-it (Copenhagen)

Details on attached sheet

2011-2011 Sales/Meeting booking/interviewer - call centre salary insurance (Copenhagen)

Details on attached sheet

2010(Jan)-2010(June) Council (Copenhagen)

Control and quality management, Customer service management, Admin, Receptionist

2009-2009 Administration – Hovi a/s (Copenhagen)

Details on attached sheet

2008-2009 Shop assistant - Zenet clothing store (Copenhagen)

Details on attached sheet

2008-2008 Cashier – Baker (Copenhagen)

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2008-2008 Shop assistant – Søsters grene (Copenhagen)

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2007-2008 Sales/Surveyor– TNS Gallup(Copenhagen)

Details on attached sheet

2007-2007 Book keeping/Cashier - Netto (Copenhagen)

Details on attached sheet

2007-2004 Shop manager – Fakta (Copenhagen)

Details on attached sheet

Education:

2007- 2011: University – Administration economist (Copenhagen Profession School)

2005-2007: High School (Copenhagen)

Language:

Danish (Mother tongue)

English (Speak, read, write)

Urdu (Speak, read, write)

Punjabi (Speak, read, write)

German, Swedish, Norwegian (Understand)

IT- Experience:

MS Office suit

Microsoft Dynamic CRM

Sabaa Ghafoor – 79 Richmond terrace -BB3 0HE – Lancashire Darwen

Email: *******@*******.***

Website and Graphic Design

All Mac Products

In house databases

Hobby:

Training, shopping, reading, computers, and spending quality time with family and friend.

References:

Excellent references on request.

Contact this candidate