Customer Service Manager

Timothy S. Haughian

****-**** ****** *****, ** V4M 2B1 Phone: 604-***-**** Cell:

778-***-****

Email: **********@*****.***

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A very capable, educated, self-starting and detail oriented professional

looking to contribute your organization in a management position with

potential for advancement.

Education

Finance and Insurance - Accreditation

British Columbia Institute of Technology - Oil and Gas Technology

Canadian Securities Commission - Accreditation

Douglas College - Economics

Work Related Skills

. Customer Service

. Client Relations

. Cost Accounting

. Supply Chain Management

. Contract Administration

. Planning and Logistics

. Problem Solving

. Interpersonal Skills

. Research and Documentation

. Related computer skills

Experience Highlights

Logistics & Supervision

. Essential collaborative roles in leading teams and overseeing multiple

tasks while maintaining excellent communication with clients, and

exceeding expectations in the fast paced environment of the film

industry

. Held a number of Leadership roles including working with the RCMP and

Canadian Armed Forces to ensure successful transportation of sensitive

assets to secure locations during Vancouver Winter Olympics (2010)

Customer Service & Client Relations

. Responsible for successfully resolving staff disputes, handling

client concerns, troubleshooting and problem resolution of customer

complaints

. Assisted clients with primary service requirements in the Film

and Sales/Service Industries.

. Accountable for budget, scheduling and staffing

. Maintained excellent working relationships with executive, management

and peer groups.

. Primary role in customer service, ensuring timely delivery of product

and total client satisfaction

Organizational Skills

. Responsible for the organization and maintenance of staff schedules,

inventory, customer orders, shipping/transport documentation,

payments, and receipts

. Proven ability to adapt to new procedures regarding document control

and submissions

. Knowledge of supply chain management, documenting inventory, and

client relations

Work History

Locations Manager/Production Manager- Extensive Film Industry Experience

Venue Manager - 2010 Winter Olympics

Sales Manager - Automotive Retail

Registered Representative - Securities and Brokerage

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