Customer Service Office

STEPHANIE PREVOST

** ********* *****

Spruce Grove, Alberta

T7X OK9

780-***-****

**************@*******.***

OBJECTIVE: To secure full-time employment in an office setting

HIGHLIGHTS

. Fluent in both French and English

. Self motivated and able to multi-task

. Responsible, honest, hard worker

. Strong communication and organizational skills

. Works well independently as well as with others

. Reliable, dependable and punctual

. Enthusiastic, outgoing and positive attitude

. Attentive listener, able to follow verbal and written directions

quickly and easily

. Over 5 years office reception experience

. Class 5 drivers licence with clean driving record

. Strong computer skills

.

EDUCATION & TRAINING

Medical Office Administration CTS Canadian Career College 2006

Graduated with honors

OSSD St Albert Adult Learning Centre 2004

RELEVANT EXPERIENCE

Receptionist/Customer Service Skills:

V Greet people coming into establishment

V Provide information in person and by phone

V Ensured customer service, provided information as required

V Obtain information required to provide vet services

V Schedule appointments

V Receive and record payment for services

V Photocopy and collate documents

V Maintain and prepare reports from Avimark program

V Process incoming and outgoing mail

V Use office equipment as computers, fax machines, photocopiers and

scanners

Stephanie Prevost

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V Maintain confidentiality of information

V File and maintain office paperwork

Computer Skills:

V Proficient with Microsoft Office, Power Point, Internet browser,

Email, maintaining data base

V Investigate and troubleshoot minor computer problems

Customer Service Rep Skills:

V Troubleshooting cable/Internet issues

V Developed excellent problem solving skills

V Managed aggression by remaining calm when dealing with difficult

clients by being courteous and polite

EMPLOYMENT HISTORY

Receptionist Groom Callaghan 2012-

2013

Receptionist Chelmsford Animal Hospital

2008-2012

Receptionist Options Communications

2008

Front Desk Clerk Northland Motel 2007

Customer Service Rep Tele Tech 2006

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate