Customer Service Representative

Location:

Posted:

June 10, 2013

LeAndra Williams ( H)225-***-****(C)***-***-

****(E)************@*******.***

Summary

Personal and responsible Customer Service Representative with 7 years in retail and customer service.

Solid team player with upbeat and positive attitude and dedicated to maintain customer satisfaction and

contribute to company success.

Skills

• Reliable and punctual team player Cash handling

• Math and language skills Problem solving

• 10-key touch Organizational skills

Related Experience

McDonald's Customer Service Representative, Swing Manager Baton Rouge, Louisiana

11/2005-12/2012

• Daily operation POS cash registers, calculators to ring up items, collection of currency in exchange for

items purchased.

• Up sold additional menu items, beverages and desserts to increase restaurant profits

• Assisted customers and processed orders via face to face and telephone.

• Received and processed payments and responded appropriately to guest concerns.

• Sort, count, and wrap currency and coins a compute the record totals of transactions and balanced

registers slips and computer totals at the end of the shift.

• 7 years of frontline sales experience including cashiering, providing customer service, heavy cash

handling,and light data entry.

• Assisted management with monthly inventory control and weekly stock ordering.

• Investigate and resolve complaints regarding customer service while providing quick, efficient and

friendly service to customers.

• Monitors receiving, check-in, and stocking of merchandise to verify accuracy..

• Training and supervising employees in daily job operations.

• Worked well with teammates and openly invited coaching from the management team.

Volunteer Work

Financial secretary Church of the Living God Baton Rouge, Louisiana 11/2005-12/2011

Duties Included :

• Accounts receivables

• Accounts payable

• Reconciled accounts

• Bookkeeping

• Verify all transactions are tracked and accurate

• Recorded monthly meeting minutes

Technical Coursework

Baton Rouge Community College Baton Rouge, Louisiana

Associates of Applied Science in Business Technology, Certificate in Business Technology December 2011

Coursework Included: {Finance, Accounting, Word,Excel,Management, Marketing}