Customer Service Sales

*** *** ******

New London, CT *****

Phone 860-***-****

E-mail:

************@*****.***

Krista McSparran

Work experience • June 2012- February 2013: Lanmar Marine Aviation, LLC., Groton, CT- Customer Service Representative (Seasonal)

• July 2007-present: Guitar Center Stores, Inc., New London, CT- Operations Manager in Training/ Acted as Operations Manager Nov. 2010 to Feb. 2011 for OM Maternity leave

Job Requirements/Skills:

Cash Handling: building/balancing daily deposits, building/balancing cash registers, cash audits conducted daily, ordering and maintaining change in the store, cashing out customers, logging and tracking all money coming in and going out from the store

Inventory Management: weekly scheduled inventory counts conducted daily, audits of inventory, receiving weekly truck deliveries, receiving inventory from vendors, shipping inventory out to customers, other stores or vendors, handling and resolving all store and customer owned repairs, vendor specific inventory returns shipped and verified

Human Resources/Payroll: creating and maintaining the schedule, correcting incorrect/missed punches for all employees, interviewing, selecting and hiring new employees, safety training all employees, monthly safety audits conducted regularly, accident report filing

Other Requirements/Skills: stocking/merchandising the sales floor, stocking the warehouse, vendor specific "plan-o-grams" set up and photographed as per vendor request, extra sales support when needed, ordering and maintaining all supplies for the store and the employees, time management, warehouse management, addressing Customer Service Issues

Achievements/Recognitions:

-Operations Certified since 2008

-Front Door/GEAR Certified since 2007

-Nominated for Guitar Center's 2009 Recognition Award in categories: Outstanding Service, Company Spirit, Leadership, Innovation and "Street Warrior" competitive attitude

-Attended Guitar Center's Leadership Development Training in the following: Leading Teams, Becoming a Change Leader, Hiring & Selection, and Resolving Conflict (April 2010)

• November 2009-January 2010: Target Stores, Waterford, CT- Housewares Sales Associate (Seasonal)

• April 2007-July 2007: Outback Steakhouse, New London, CT- Waitress

• August 2006-May 2007: Gridlock Grille, New London, CT- Waitress

• June 2006-January 2007: Sally Beauty Supply, New London, CT- Sales Associate

• March 2006-May 2006: Odysea- Mohegan Sun Casino, Uncasville, CT- Sales Associate

• Aug. 2005- Nov. 2005: New London High School Music Department, New London, CT- Color Guard Instructor

• Apr. 2001-Apr. 2006: Shop Rite Supermarkets, New London, CT- Cashier/Head Cashier

Skills Microsoft Office (Word, Excel, Powerpoint, Publisher, Outlook, Etc), MSDOS Greenscreen, Several POS programs including Thin Client and PowerSoft, Internet Explorer, Google Chrome, Mozilla Firefox, DayForce Scheduling and Payroll, RF Programs, Protex Security Systems and Controls, AccessVia

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