Active Directory Information Technology
Resume:
SIMEON ROBERSON
Raleigh NC
CAREER OBJECTIVE
A full time Technical Support/Information Technology position, where my experience in the administration of Windows-
based servers & desktops in an Active Directory environment, network administration, & technical support can be utilized.
TECHNICAL SKILLS
Applications: Operating Systems: Network Essentials:
• • •
Microsoft Office, Unix, Mac OS and LAN, Cisco Routers,
Microsoft Outlook, Microsoft WindowsXP, Vista &7, Internet Network Configuration, Network
SharePoint, Adobe Acrobat Explorer, Firefox, Mac OS X, Troubleshooting
Reader/Photoshop, Norton/ Windows Server 2003, 2008 .
McAfee Anti-Virus, Active
Directory, VPN
• Microsoft Virtual Server
2005
EDUCATION
East Carolina University, Greenville NC
Bachelor of Science in Business Education & Information Technology, 2013
Minor in Business
EXPERIENCE
Roberson Computers Greenville, NC 10/2007 - Present
IT Help Desk Administrator
• Provide local and remote desktop support for main headquarters and 2 remote offices
• Assists users to access the reporting structure and other issues including, installation, access,
connectivity, system unavailability and error messages.
• Research, plan, install, configure, troubleshoot, maintain and upgrade operating systems.
• Install, configure, and upgrade desktop hardware and peripherals to include; network cards, printers,
modems, mice and add-in boards.
• Managed Active Directory objects, policies, users and groups.
• Monitored LAN/WAN for the purpose of measuring performance and/or ensuring the secure and reliable
operation of district LANs
Atlanta Computer Doctors Atlanta, GA 8/2010-10/2012
Information System Analyst
• Loaded and maintained manufactured supplied software on PCs.
• Ensured customers’ system configurations and automation plans were fully compatible with overall
communication and networking functions.
• Diagnosed system failures to isolate source problems between equipment, networks, and system
software and application systems.
• Assisted in creating, maintaining, and troubleshooting e-mail accounts.
• Ensured that the unit maintained 100% virus free network using Norton Anti-Virus and McAfee.
• Successfully engineered VPN connectivity for the network. This included both remote access VPN as well
as site to site VPN.
• Coordinated LAN installations, maintenance, and troubleshooting for the purpose of evaluating
components such as hubs, switches, and routers to achieve peak efficiency within the overall network connectivity
Convergys Greenville, NC 2002-2005
Help Desk Specialist
• Collect information to analyze and evaluate existing or proposed systems
• Documented system problems and resolutions by using a trouble ticket system for future references
• Troubleshoot and resolve hardware, software, and connectivity problems, including user access and
component configuration.
• Review and analyze computer printouts and performance indicators to locate code problems, and correct
errors by correcting codes
• LAN and WAN installation, configuration, and support and IOS updates (Cisco routers, switches, firewalls,
concentrators).
SUMMARY OF QUALIFICATIONS
• Over seven years of experience as a System Analyst and Help Desk Analyst
• MSCE,A+, Network +,Security+ trained
• Solid PC hardware and software configuration skills
• Extensive knowledge of LAN Cabling (CAT5, Fiber, Ethernet)
• Experience in installing, configuring, and maintaining user network utilizing Windows NT,XP, 7 and
Exchange Server along with Active Directory
Contact this candidate