Customer Service Manager

LaLita R Crowe

***** **** *****

Farmington Hills MI 48334

313-***-**** * 248-***-****

*******@*****.***

Objective:

My objective is to obtain a customer service or office management

position based on my experience and education; in a corporation, with

room for advancement.

Qualifications:

Qualifications include over ten years’ experience in the customer service

field. Trained in retail sales, inbound or outbound sales, customer service

and office management. Computer knowledgeable; Microsoft Word,

Works, Excel and Power Point. Clerical experience; bondable, with

several years’ experience handling cash.

Employment History:

JAY’S COLLISION & CUSTOM CARS LLC 3675 E. Vernor Det, Mi. 48207

Supervisor- James Henderson- 313-***-****

Office Manager 01/2005 – Current Employment

Answering phones, data entry, book keeping, inventory & stock ordering

•

Computer programming, process insurance claims,

•

All customer service and office related issues.

•

PROTECH COLLISION 14520 W 7 Mile Rd, Detroit, MI 48235

Supervisor- Jeff Dalaal- 313-***-****

OFFICE MANAGER 04/1999 01/2005

Answering phones, taking messages, data entry,

•

Computer programming, customer service, book keeping, etc.

•

This position was held for approximately six years.

CANCER FUND OF AMERICA 23400 Michigan Ave Dearborn, Mi 48124

Supervisor- Eric Sear-313-***-****

Tele-Fundraiser 03/2007 – 06/2008

This was a second job and a part time position held briefly.

• Fund raising for a major non-profit organization in efforts to purchase medical

supplies for cancer patients in need.

• Verification of donation commitment

Promotion of this position to Supervisor of Verification was obtained within 4

months of employment for this company.

Education:

High School- Atterbury Job Corp P.O.Box 187 Edinburgh, Ind. 46124

•

Diploma, Retail Sales/Office Management

College- Wayne County Community College 801 Fort St. Detroit Mi. 48226

•

Associates of Arts Degree

Skills and Abilities:

I am bondable and have several years’ experience handling cash. In addition, I possess

a valid Michigan Driver’s License and vehicle.

Notes and Other Information:

I am looking forward to any opportunity to demonstrate my ability to become an asset

to your business. I am a hard and dedicated worker, fast learner, trained to work in a

fast past environment and willing to work long hours or travel. Salary is negotiable.

Contact this candidate