Project Process

MONICA KUMAR - PMP Mobile: 098******** / e-mail:

*************@*****.**.**

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CAREER OVERVIEW

A result-oriented leader with expertise in devising strategies aimed at

enhancing overall organizational growth, sustained profitability of

organisation and improved business performance, coupled with hands on

Project Management expertise. Deft at managing projects for new processes

and stabilize the same for smooth operations. Experienced in functioning as

an escalation gate to resolve critical issues of team members. Possess

excellent interpersonal, communication & organizational skills with proven

abilities in team management.

CORE COMPETENCIES

Project Management: Responsible for the End to End Project Delivery.

Effectively managed Cost Governance, Risks, Issues and Stakeholders. Worked

on Remediation plan process to address any change in Schedule, Budget &

Scope of the project and discussed the same with Key Stakeholders in order

to re-baseline the project. Effectively managed stakeholder communication

and provided a variety of reports spanning from High Level Executive

Summary to more detailed reports. Extensively followed the fundamental

principles of Continual Improvement ensuring High Quality Deliverables are

produced and matched to the Acceptance Criteria. Liaison with third party

contractors / vendors to ensure Procurement takes place as per Contract

Terms. Managed teams of highly skilled technical/ non-technical resources

and ensured appropriate staffing for the project is maintained throughout

the project life cycle.

Business Process Analysis & Management: Undertaking responsibilities of

removing unnecessary procedures in processes; ensuring uniformity in the

process understanding at the client's and the organization's end.

Conducting internal process audits & process reviews for ensuring strict

adherence to the process parameters/systems as per defined guidelines. Re-

engineering the Business Process to optimize the client business resources

for the process.

Customer Relationship Management: Mapping client's, identifying improvement

areas & implementing measures to maximize customer satisfaction levels.

Ensuring continuous interaction with the customer to make sure that area of

concern can be worked upon for improved service levels.

Team Management: Identifying & implementing strategies for building team

effectiveness. Recruiting teams and determining training needs of employees

to enhance their operational efficiency leading to increased productivity.

Reviewing, evaluating & updating product training modules as needed.

CAREER SCAN

Jun'12 - Till Date Intelenet Serco

Assignments Handled:

Jun'12 - Apr'13: (Assistant Manager- Project Management), Gurgaon

Chief Role:

< Worked on End to End Transition over 1 Project

< Worked on Small/ Medium Size Projects in the BAU

< Working with BAU resources to deliver the project.

< Conducting Project Definition sessions, establishing baselines.

< Maintain regular interaction with Client to discuss their issues,

concerns & OLAs.

< Derive cost estimates and maintain cost tracking during the project

lifecycle.

Jul'01 - Sep '11 Genpact

Assignments Handled:

Jul'09-Sep'11: Cadbury (Assistant Manager- Transition and Business

Improvement), New Delhi

Chief Role:

< Managed End to End MIS Process Transition for Cadbury F&A.

< Working with BAU resources to deliver the project.

< Conducting Project Definition sessions, establishing baselines.

< Maintain regular interaction with Client to discuss their issues,

concerns & OLAs.

< Derive cost estimates and maintain cost tracking during the project

lifecycle.

< Interaction with existing and prospective clients at various stages of

opportunity lifecycle.

< Help the accounts at carrying in-depth research on their pain areas and

contributing significantly by developing Service Improvement Plans and

implementing them Providing Consultations to the Client for Business

Improvement and Solutions, thereby showing dollar impact resulting in

Profit for the Client.

Jan'07-Jun'09: YAHOO (Assistant Manager- Transition and Business

Improvement), Jaipur

Chief Role:

< Managed the End to End Transition of Financial Planning and Analysis

business for Yahoo.

< The key deliverables from this project supported the Program Office to

achieve a larger BI Reporting Program.

< This sub-project comprised of Client's Financial Planning & Analysis

System Upgrade with new Analysis tools and Reporting Structure.

< Take Lean Initiatives to remove the Non Value Adds of the process, which

resulted in gaining bandwidth for transitioning more business from client

and increasing process productivity.

< Guided the teams on Business Improvement and Solutions in areas of

creating more Business Intelligence Reports which had supported better

business decision-making, and consequently generating Competitive

Advantage over Market Competitors.

< Monitoring accuracy levels for the process performance.

< Improving accuracy and productivity in the form of Lean initiatives.

< High level customer interaction on regular basis to share Project

Progress, Performance Reports, End User Experience.

< Grading the team members basis on their monthly performance on various

parameters of AES.

Nov'04-Dec'06: Wachovia, (Management Trainee - Transition and Operations),

Gurgaon

Chief Role:

< Worked on Project in which the existing Client's application had to be

upgraded with new Creative Demos of Reports and Presentations

< Formulating:

- Key assumptions and key risks as the process base documents

in the pilot phase of the process.

- Associate Evaluation System (AES) for the process.

< Preparing:

- Baseline data for the process, in order to gauge Actual vs.

Planned.

- Proposals for the Process Improvement.

< Extensively Managing the following tasks:

- Quality check.

- Team's performance.

- Accuracy levels for the process.

< Dexterously enhanced the accuracy and VOC for the process by Business

Process Reengineering Projects

< Improving knowledge levels of the Project team members through Training

and Refresher Sessions.

< Making calls to the client for making process improvement decisions.

< Adhering to all compliance / legal requirements.

< Preparing Weekly and Monthly Performance Reports based on process

performance.

Jul'01-Oct'04: CRMS, Process Executive & Process Specialist, Gurgaon

Chief Role:

< Inbound calls / outbound calls

< Assuring that the process meets it's CTQ on monthly basis while reducing

the delinquency rate consistently.

< Assisting the new hires to come up the learning curve on the collections

front.

< Guiding the team members by sharing the best practices.

< Conducting refresher sessions on process knowledge for the team.

< Handle escalated calls.

< Conduct Satisfaction Surveys for Customers

< Taken Lean Initiatives for Process Improvement

ACADEMIA & PROFESSIONAL QUALIFICATION

. B com from Bareilly College, Rohilkhand University, U.P.

. MBA in Human Resource

. PMI Certified Project Management Professional (PMP)

. Six Sigma Green Belt trained and tested from Genpact

. GNIIT (3 years Computer Professional Diploma) from NIIT, Ghaziabad

. Transition Toolkit Professional Training from Genpact

IT SKILLS

< MS Project 2007

< MS Office

< Visio 5.0

< MS Access

PERSONAL DOSSIER

Date of Birth : 7th January 1980

Languages Known : English, Hindi & Punjabi

Address : House# 209, Sector 47, Gurgaon, Haryana

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