Customer Service Representative

Candace Lovelace

**** * **** *** Brooklyn, New York 11236

Tel: 347-***-****

Email: ********@*****.***

To Whom It May Concern:

As an individual who has worked in various types of customer service, I would like the opportunity to offer your company a mix of abilities, talents, and enthusiasm. For instance:

My versatile resume demonstrates my willingness to assume more than the typical level of responsibility to achieve in a challenging environment.

In my spare time, I have acquired computer proficiency in MS Word and Excel, as well as a profound belief in the importance of effective communication in today s growing entrepreneurial endeavor.

I have also gained hands-on experience in properly managing time and personality variation.

As you can see, I am goal-oriented, driven and not afraid of hard work qualifications vital to anyone who will be a productive staff member for your company, as I would like to be. Please feel free to contact me at any time. I look forward to hearing from you soon.

Sincerely,

Candace Lovelace

Candace Lovelace

1623 E 94th Street * Brooklyn, New York 11236

Tel: 347-***-****

Email: ********@*****.***

Profile

Experience in a receptionist environment and support with recognized strengths in problem solving and troubleshooting, staff support, planning procedures and systems to avoid problems

Maintain a polite, professional and upbeat attitude in stressful situations

Proficient knowledge in MS Word, Excel, and WordPerfect

Complaint handling

Maintain updates on accurate inventories

Experience:

Aegis Communications New York, NY

Customer Service Representative/Telemarketer 07/2012-09/2013

Handled back to back inbound calls

Initiated marketing proposals to customers

Troubleshooted problems and inquiries for both members and

non-members

Input customers' information into data base within a 2 minute period

Answered and ended phone calls in a well-mannered fashion

Respectfully calmed customers to better solve communication issues

International Bonded Courier New Hyde Park, NY

Mail Sorter 06/2010 to 07/2011

Sorted and counted outgoing mail merchandise

Demonstrated administrative duties

Input job data by country for merchandise expedition

Created and adhered labels matching correct job

Closed large book and pamphlet orders for Sotheby s

Assisted employers with heavy lifting and large job orders

Maintained a clean and tidy work area for proper task functions

Bonnii's Dance Showcase Brooklyn, NY

Dance Instructor/Receptionist 09/1999 to 06/2010

Provided assistance to quickly solve difficult issues

Handled telephone and front-desk reception within a high-volume environment

Managed payment invoices

Planned class programs for specific age groups and companies

Provided assistance to co-workers and directors during classes and shows

Prepared choreographies for shows, special events, and competitions

Assisted parents and children with costumes, makeup and hair

Troubleshoot problems and IT related work

Burger King Brooklyn, NY

Customer Service 10/2009 to 02/2010

Handled orders from customers

Demonstrated a team-playing attitude

Maintained attention to details of customer orders and inquiries

Calmed and resolved customer issues

Assisted in unloading and stocking franchise merchandise

Cleaned and maintained customer eating area and work space

Education:

Kingsborough Community College Brooklyn, NY

AAS in Sports, Fitness and Therapeutic Recreation

References available upon request

Contact this candidate