Maintenance Technical Support

Tomasz Cyparski

** **** **., ****** ******, NY **305

917-***-****; *.********@*****.***

Employment

Batali & Bastianich Hospitality Group June 2007 – Present

Information Technology Specialist New York, NY

- Zendesk ticketing system management

- Hardware and software installation, maintenance, and troubleshooting for PC and Mac

- POS support and maintenance (Compeat, Avero)

- Install and configure new user stations and mobile devices: BlackBerry, Iphone, Ipad

- Administer Rackspace hosted and Exchange email accounts

- Computer virus removal; data archive and backup

- Customer support via phone, remotely (Logmein) and in-person

- Windows 2003 and 2008 server administration; network maintenance and

troubleshooting (VPN, TCP-IP, DNS, Cisco routers, Sonic Firewalls, Synology NAS,

Apple Airports)

- Active Directory, Remote Desktop, Veritas Back up, Mozy Pro, Dropbox, Box.net

- WordPress based Intranet design and maintenance; Constant Contact, Fishbowl

Shoot Digital August 2006 – April 2007

Mac Technician, Post Production Assistant New York, NY

- Desktops, laptops and printer support for Mac systems and software

- Image manipulation; editing, resizing, retouching, optimizing for print

- Archiving to DVDs and external drives; creating images and backups

- Technical support for G5 and Intel-based Macs

- Installing and upgrading Mac OS system

Firstview June 2005 – August 2006

Mac Technician, Web Administrator New York, NY

- Desktop support and troubleshooting for Mac and PC systems

- Maintenance of system accounts and network for 12 end users

- Technical support for all peripherals (fax, scanners, laser and ink jet printers)

- Website administration

Education

York College Queens, New York

- June 2004: Graduated with a Bachelor’s of Science in Biotechnology

- Cum Laude, Honors in Biotechnology

Skills

- Web Design (Dreamweaver) and HTML and CSS coding skills; FTP

- Digital photography and image manipulation (http://www.cyparskiphoto.com)

- Adobe Photoshop, Acrobat, Lightroom, Capture 1 Pro, Filemaker, MS Office

- Cloud technologies: Dropbox, Box.net, MozyPro

- Proactive team player with strong work ethic

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