Customer Service Sales

Lena Christine Brown

*** * ******** ***** – Greensboro, NC 27410 – 336-***-**** – **********@*****.***

Objective

To obtain a full-time position with a Non-Profit Organization

Education

The University of North Carolina at Greensboro (UNCG) Greensboro, NC

B.A. in Sociology, minor in Human Development and Family Studies May 2012

Work Experience

Youth Unlimited May 2009-Present Sophia, NC

Residential Counselor

• Promote positive development of adolescent residents through therapeutic methods

• Monitor behavior of residents to ensure safety and following of company policies

• Oversee daily care of residents to include health, education and social growth activities

• Establish relationships with residents, family members, staff, and medical providers

Chuck E. Cheese’s August 2008-May 2009 Greensboro, NC

Hostess

• Planned, organized and oversaw the implementation of birthday parties for guests

• Exhibited excellent customer service, time management and interpersonal skills

• Ensured the safety of guests by monitoring various activities in a fast-paced environment

Dillard’s July 2007-August 2008 Greensboro, NC

Sales Associate

• Completed sales in an efficient manner and accountable for financial transactions

• Promoted sales by exhibiting strong guest relations skills and assisting with product selection

Community Involvement

AmeriCorps Member September 2012-Present Greensboro, NC

Program Coordinator Ashton Woods Community Center

• Committed to serving 1700 hours of full-time service with a national corps of members focused on immigrant and

refugee self-sufficiency.

• Build positive relationships with partner agencies in the resettlement of refugees in Ashton Woods Apartment

Homes.

Maintain a sense of community between refugee families resettled in the area.

Big Brothers Big Sisters August 2006-Present Greensboro, NC

Mentor

• Recognized as the 2009 Big Sister of the Year based on mentoring efforts and contribution

• Mentored disadvantaged middle school-aged youth to promote personal development

• Successfully interacted and established rapport with participants, peers, staff and parents

Campus Involvement

Hampton and Peck Elementary Schools January 2009-December 2009 Greensboro, NC

Mentor

• Visited local elementary schools through university course to provide mentoring

• Assisted the students with academic, social, character and personal development

Skills

Related: Current First Aid, CPR and Medication Administration Certification

Computer: Microsoft Office- Word, Excel, PowerPoint and Social Media

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