Customer Service Sales
Resume:
Steven Lewandowski
Toronto, ON M4P 4J4
******************@*****.**
Highlights of Qualifications
-20 years experience in various customer service settings
-10 years of experience in sales (retail & wholesale)
-Excellent problem solving and troubleshooting skills
-Great communicator
-Self starter, ambitious, honest, team player.
Work Experience
January 2013 - Present Shaw Communications, Vancouver, BC
Retail sales & customer service
. Responded to customer needs regarding products
related to cable television services.
. Selling of digital, high definition cable boxes, and
other core products (telephone, internet).
Sept. 2012- April 2013 Impark Canada, Vancouver, BC
Part time parking attendant.
. Responsible for processing cash or point of sales
transactions as per customer requests.
. Deposit of monies to office
. Maintained clean working environment.
November 2009-Present Smile Garment Designs, Vancouver, BC
Small business t-shirt sales
. Purchased goods, inventory control, light accounting
& tracking.
. Retail sales at various outdoor venues, wholesale
. Customer service
. Bank deposits
April 2009-October 2009 Canadian Imperial Bank of Commerce, Vancouver,
BC
Customer Service & Collections
. Answered customer questions regarding late payments,
payment arrangements, effect on credit bureau.
. Called customers regarding CIBC products and arrears.
June 2006- March 2009 Traveler's Leasing Corporation/Scotia Dealer
Advantage, Burnaby, BC
Customer Service & Collections
. Responded to customer inquiries regarding billing,
contract requirements, payment due dates.
July 2004- October 2005 A&W Food Services of Canada, North Vancouver,
B.C.
Customer Service & Collections
. Responded to customer inquiries regarding products,
billing, and invoicing.
. Responsible for collection of franchise fees and
meeting financial targets of receivables.
. Organized period end financial reports and debt
control meetings.
October 2003- May 2004 Toshiba Canada, Markham, Ontario
Customer Service (Inbound & outbound)
. Responded to customer needs concerning
troubleshooting, pricing, and availability
of products.
June 2000- Sep.2003 Moneris Solutions/ Royal Bank Of Canada,
Toronto,Ontario
Fraud Containement/Merchant Security/Customer Service
Duties Include: Fraud detection and analysis.
. Analysis of merchant data and detection of irregular
deposits of credit card transactions.
. Confirmed legitimacy of Visa/Mastercard transactions
with issuing Financial Institutions.
. Initiated contact with merchants, financial
institutions, and corporate security .
Languages
Fluently bilingual in English and French (written and spoken).
Education
Educacentre, Vancouver, BC. (Completed self-employment program)
Ryerson University, Toronto, Ontario. (Completed History of Propaganda
course)
CDI College, Montreal, Quebec. (Completed office automation and accounting
course)
Riverside Technology Centre, Lasalle, Quebec (Completed professional
cooking course)
Concordia University, Montreal, Quebec. (Completed Psychology course)
Dawson College, Montreal, Quebec. (D.E.C. in Social sciences)
Contact this candidate