Customer Service Management

Shana Young

Ontario, CA *****

909-***-**** **********@*****.***

OBJECTIVE:

To obtain an entry level position utilizing my education and life skills in the areas of criminal justice.

SKILLS SUMMARY

Customer Service Terrorism Law & Ethics

Corrections Report Writing Juvenile Justice

Private Security Forensics Criminal Law

CERTIFICATIONS

Guard Card

SKILLS / STRENGTHS

•

Microsoft Office proficient Highly organized able to multi-task

and accomplish multiple objectives.

Records organization & management

Professional demeanor and attentive to

Excellent time management and

detail.

organizational skills

Excellent verbal and written

Dependable and diligent

communication skills.

Disciplined, hardworking, and

Comfortable and confident public

motivated

speaker; able to motivate others to

Experience with operating a multi-

action.

lined phone system

Successful leader, equally effective as

member of a team.

EXPERIENCE

Homecare Ontario, CA 1/2012 - 3/2013

Caregiver

Provide socialization, conversation and emotional reassurance to the client.

Encourage, monitor and assist with meal preparation and fluids.

Encourage mild exercise program that is safe and within client’s ability.

Provide timely medication reminders and observe the client for compliance in taking

medications.

Supervise the safety of client while he/she is toileting, bathing and dressing.

Remind and encourage daily exercise and /or exercises prescribed by a licensed physical

therapist.

Assist with home management as authorized by the client or their legal representative or

company supervisor; as example, monitor food expirations, ordering/shopping for

groceries/home supplies, and monitor home repair as needed.

Perform light housekeeping duties.

California Conservation Corps, Ukiah, CA 9/21/2010 to

9/21/2011

Cook

Prepared the kitchen before the arrival of the chefs

Cleaned the kitchen before and after food service

Prepared ingredients beforehand

Cleaned kitchen equipment before and after use

Cleaned the kitchen and maintained the cleanliness at all times as there could be an

inspection anytime

Trained for the use and maintenance of kitchen equipment and various tools.

Job Corps San Bernardino, CA 6/14/2009 to

5/14/2010

Business Technician

Filed worksheets on behalf of students

Received and direct visitors and clients

General clerical duties including photocopying, fax and mailing

Resolved administrative problems and inquiries

Prepared and modify documents including correspondence, reports, drafts, memos and emails

Prepared agendas for meetings and prepare schedules

Opened, sort and distribute incoming correspondence

EDUCATION

Platt College Ontario, CA

Associates of Art in Criminal Justice

Currently enrolled

Contact this candidate