Manager Customer Service

Damian Chietan

***-** ***** ****** * St. Albans, NY 11412

Home 347-***-**** Cell 347-***-****

Email *************@*****.***

Objective: To obtain a position in a professional and respectful

environment that will offer diversity, and an opportunity for

personal growth.

Experience:

06/2010-Pres New York Presbyterian Hospital

New York, NY

Shift Coordinator

Supervise 1199 union employees in the patient

service area. Ensure that all meals are heated to 165 degrees or

higher. Ensure that nutrition host's are practicing patient

identification by verifying patient id bracelet and meal ticket.

Responsible for cash handling, cashiers banks, reconciliation of

deposits when returned to the department by finance. Hold daily

huddles with employees to share new information, and get

feedback in order to correct any known issues. Discuss press

gainey scores with employees to alert employees of the areas of

improvement and or areas that are doing very well. Conduct

monthly in-services to ensure that employees are in compliance

with fire safety, R.A.C.E etc. Empower employees by listening

and maintaining an open door policy to boost moral. Held

discussions on areas of improvement involving the employees

input in order for he or she to feel like a part of the team.

Conduct daily audits of the kitchen, caf, and patient areas in

order to remain compliant with hospital guidelines, policies

enforced by State and Joint Commission Standards.

11/06-05/2010 New York University Medical Center

New York, NY

Food Service Supervisor

Over see Patient services, tray assembly in Main Kitchen. Ensure that

proper sanitation and departmental rules are followed as well as

Joint Commission standards. Practice the same guidelines in the

Main cafeteria, conduct monthly in-service training. Provide

excellent customer service skills to meet the needs of the

customer. Assist cafeteria manager with new and exciting

marketing ideas, such as themed events etc. Ensure the safety

and proper handling of all cash transactions. Recorded all cash

operations in daily revenue report, assist employees when short

staffed incurring little or no overtime. Supervised 1199 union

employees.

11/04 -11/06 Kings County Hospital

Brooklyn, NY

Food Service Supervisor

Responsible for the rethermolization of cook chill foods using

the alladin system. Conducted monthly inventory of food and non

food items. Completed payroll sheets of immediate area to ensure

that employees were paid on time. Responsible for bulk retherm,

using burlodge carts for patient area's on the hospital campus.

Conducted monthly in service training on HIPPA, RACE. Proper

handwashing and fire and safety codes. Supervised Dc 37 union

employees. Maintained proper temperature of cook chill foods in

refrigerators. Discarded out dated food items on or near to

expiration date. Checked waste of food in order to to help

reduce budget and production.

8/97 - 11/04 Susan Smith McKinney Nursing and Rehabilitation Center

Brooklyn, NY

Dietary Aide

Prepare dessert and evening nourishment, delivered and serve food to

residents. Assisted in Trayline assembly. Utilized pantry to

prepare hot coffee and retherm pre plated resident meals using

combi ovens to reach desired temperature of 165 degrees.

Education:

June 2002 New York University

New York, NY

Certified Dietary Manager 120 hr course for food service

supervisor/Dietary Manager..06/02

High School for the Humanities received High

School Equivalent Diploma

Skills: Excellent verbal and communication skills, familiar with

Micros cash register and knowledge of windows, and Microsoft.

Able to access cbord for patient information such as tally

reports. Keen eye for safety and sanitation in all areas.

Awards/

Certificates Training on Mental Impaired, Dementia while working in

long term care facility.

Qualifying Certificate in Food Protection from NYC

Department Of Health and Mental Hygiene 04/12

Servsafe Certification issued 06/15/2011.

Expiration 06/15/2016

Distric Council 37 local 144 Outstanding Service readiness for 9-

11-01

New York State Security Guard Training Certificate 2/94

Food Service Supervisor/Dietary Manager Certification 06/02

Knowledge of Cbord, and Crystal reports

interface.

Knowledge of Geri menu for residents in long

term care facilities.

Reference available upon request

Contact this candidate