Manager Customer Service
Resume:
Rochelle Pickens
Madison, MS 39110
OBJECTIVE: To pursue a career within a progressive organization in a
setting which best utilizes my experience and
training while offering opportunities for
future growth and advancement.
EDUCATION: Murrah High School
Jackson, MS
August 1989 to May 1993
EMPLOYMENT:
July 2003 to April 2013: Nissan
Canton, Mississippi
Production Technician Responsible for active participation on plant teams
and activities including safety,quality,
sustainability, community involvement, OEE,
maintenance, employee wellness, brainstorming
and continuous improvement which are required
to create and maintain a World Class
environment. Perform assigned Preventative
Maintenance tasks as instructed by the
Maintenance and/or Production Manager.
Responsible for the proper removal and storage
of all finished product, raw material and parts
during equipment, color and/or product
changeovers. Responsible for producing and/or
packing the best quality product at all times.
Pulls and stages orders for shipment. Fill and
transact work orders, purchase orders and sales
orders. Replenish flow line materials and
receive completed devices. Examine and inspect
stock items for wear or defects, reporting any
damage to Manager. Ensured compliance with OHS
procedures and practices. Wear proper Personal
Protective Equipment (PPE) when entering the
production area. Follow all Good Manufacturing
Practices (GMP) when entering the production
area.
September 1995 to July 2003: Krispy Kreme Doughnuts
Ridgeland, Mississippi
Supervisor Established the proper performance of all store activities.
Trained employees and ensuring that employees
are working efficiently and effectively.
Provided high quality customer service always
striving for excellence. Served as a role model
for customer-first behaviors according to
company standards. Handled all customer
complaints/concerns professionally. Directed
and manage store sales efforts, which may
include Hot Light times, retail sales,
fundraising and suggestive selling. Work with
the General Manager to achieve business plan
objectives and profitability as set forth in
the store operating plan and in the established
financial goals. Implemented procedures to
maximize efficiencies and control variances in
daily production of product and overall store
performance. Coordinate production schedules to
meet customer demands and minimize labor hours.
Demonstrated safety consciousness and promote
store safety, e.g. shoes, floor cones, MVR's,
etc. Assisted the General Manager in
recruiting, hiring, training, and dispute
resolution. Completed and managed income and
expense budgets, including accounts
payable/receivable, profit and loss.
SUMMARY OF QUALIFICATIONS:
* Over fifteen years on increasing responsible work experience
* Excelled organizational and problem solving abilities
* Works well under pressure without supervision
* Effective communicator with persons of diverse backgrounds
* Cost conscious, goal oriented, reliable and enthusiastic
REFERENCES TO BE SUBMITTED UPON REQUEST
Contact this candidate