Customer Service Manager
Resume:
CHAD JONES
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Chadwick Lee Jones
Fuquay Varina, NC 27526 ****.*****@****.***
SUMMARY
Self motivated, goal oriented individual seeking a challenging position in a dynamic environment that
focuses on building strategic relationships with clients while achieving personal and company goals.
EXPERIENCE
EMC Apex, NC
Production Coordinator /Cell Lead 2010
present
Point of contact for multiple departments, cell leads and customers to better provide a more
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efficient and productive customer experience.
Integral in fostering and maintaining the relationships between vendors, buyers, planners and
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manufacturing departments.
Provide prompt and proficient customer service both internally and externally.
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Minimize carrying cost of products and inventory while ensuring sufficient items to meet sales
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goals.
Identifying and implementing process change to enhance supply chain flow and lower processing
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costs.
Work cross functionally to determine priorities and coordinate work activities for the day.
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Pick Your Hue Raleigh, NC
Production Coordinator 2007
2010
• Primary responsibility to analyze facility improvements, negotiate contracts and optimize
construction schedule.
CHAD JONES
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Responsible for on site supervision of staff. Ensuring properties are maintained and the quality is
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met per contract terms and conditions.
Work through unanticipated problems, identifying resolutions to maintain expectations of the
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customer.
Triangle Enterprises Fuquay Varina, NC
Property Manager 2003 2006
Negotiate contracts and optimize construction schedule.
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Responsible for on site supervision of up to ten staff to ensure properties are maintained and the
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quality is met per contract terms and conditions.
Work through unanticipated problems and identify resolutions to keep on schedule and meet
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expectations of the customer.
Tripps Garner, NC
Expo/Managing Key 2000 2003
• Schedule and supervise a team of waiters to meet and anticipate customer volumes.
• Monitor quality of food being prepared and take necessary actions to ensure the highest levels of
customer service.
• Managed inventory receiving/handling and approvals for supplier payments.
• Acting as Assistant Manager to manage daily cash receipts and deposits.
SOFTWARE PROFICIENCIES
SAP/Propel
Oracle
Mac and Windows
Microsoft Office: Excel, Word
Adobe Photoshop
CAD and 3D Studio MAX
Proficient in typing, internet research, and virtual communications
CHAD JONES
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EDUCATION
Johnston Community College Smithfield, NC
Associates Degree in Physical Therapy 2005-2007
Wake Technical Community College Raleigh, NC
Associates Degree in Business 2000-2002
School of Communication Arts Raleigh, NC
Associate Bachelor of Arts, Computer Animation and Graphic Design 1997-1999
Fuquay-Varina High School, NC 1997
SKILLS AND INTERESTS
SME for SAP Operating Systems.
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Lean Six Sigma Advocate.
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Graphic Design with Photoshop.
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Acoustic Musical Composition.
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Coach Youth Basketball Team.
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Volunteer work for World Changers(Non Profit Organization).
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REFERENCES
Dave Shinn – Manager, EMC
Telephone 919-***-****
Robbie Baucom – Owner, Pick Your Hue
Telephone 919-***-****
Cassondra Clements – Friend of Family
Telephone 919-***-****
Contact this candidate