Customer Service Sales

Marcus McAlpine

• *** E. Baseline Rd. #**** Tempe, Az 85283 • (C)916-***-**** or (H) 480-***-**** •*********@*****.***

CAREER SKILLS/KNOWLEDGE

Cisco CCNA school certification

Studying currently for CCNA and MCSE

Sales/marketing management

Competitive maneuvering

Market identification/penetration

Client development

Profit growth strategies

Accounting and budgeting

Revenue growth strategies

Negotiating skills

Staff supervision/development

Operations

Customer service

Communication at all business levels

CAREER EXPERIENCE

Lifted Solutions, LLC 2008-2012

Chief Executive and Financial Officer

Responsible for the development and execution of marketing and sales, product and pricing strategies

and new business development, establishing Lifted Solutions, llc. as the market leader on a national

scale. Target market includes national healthcare providers and large national employer groups.

Mesa Airlines 2012-2012

Crew Tracker

monitor flight progression for pilots and flight attendants. Ensure compliance with all FAA/Duty

regulations. Crew member schedule adjustments. Filling vacancies and monitoring crew check ins.

Ensure crew member placement for all flights while maintaining internal customer approach toward

crew members. Coordinate crew assignments with routing planes. All other duties assigned by Manager

and Supervisor

CountryWide Home Loans 2007-2008

Loan officer

Approve loans within specified limits, and refer loan applications outside those limits to management

for approval. Meet with applicants to obtain information for loan applications and to answer questions

about the process. Analyze applicants' financial status, credit, and property evaluations to determine

feasibility of granting loans. Explain to customers the different types of loans and credit options that

are available, as well as the terms of those services. Obtain and compile copies of loan applicants'

credit histories, corporate financial statements, and other financial information.

Va Bene Italian Restaurant 2006-2008

Bartender/Server

Responsible for all aspects of daily operations including; budgeting, purchasing, supervising and

hiring. Negotiated the purchase of all supplies and resolved invoicing and quality issues with suppliers.

Eos Companies, LLC 2000-2006

Account Executive/ IT Tech

Direct the development, implementation and administration of all IT. Perform Project management of

IT initiatives and software intalls. Ensure timely and accurate delivery of technology products and

services. Manage multiple departments. Oversee hiring,staffing, training, disciplining and performance

appraisals. Preparation and management of operating and capital budgets. Oversee new system

facilitation, current system enhancements. Define and improve all system and network operations

processes.

REFERENCES PROVIDED UPON REQUEST

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