Customer Service Data Entry

Janet Amstutz

*** *. ********* ***.

Muncie, IN *7302

708-***-**** - cell

765-***-**** – alternate

Experience:

*/****-*/**** ****** Temporaries Inc. Muncie, IN

Production Assembly and Testing

• Assemble and test auto components for compliance, clean work areas

at end of shift

10/2012-11/2012 Alliance One Anderson, IN

Collections Agent

• Use automated phone dialing system to contact customers regarding

their overdue bill, work out payment arrangements if needed,

collect and record payments

6/2011-7/2011 Staffmark Muncie, IN

Order Entry Representative

• Take incoming calls regarding Senior portraits, attempt to boost

sales packages, order/data entry. Provide excellent customer

service

12/2010 – Present Labor Ready, Muncie,IN

Temporary Worker

• Temporary work assignments at client companies providing

office/clerical help, production & assembly work, and other help

as required by client

5/2010-10/2010 Bartholomew & Son, Inc., Valparaiso, IN

Secretary/Clerical

•Transcription

•Data Entry

•Issue Certificates of Liability Insurance

•Sort and Distribute Mail

•Phones, customer service

•Mailings, Faxing, Record Keeping, Maintain/Order Supplies

8/2007-9/2008 Express Personnel Services, Ft. Lauderdale, FL

Administrative Assistant

• Temporary work assignments at client companies providing

administrative/office support. Computer, data entry, phones,

filing and all other tasks assigned

4/2005-7/2007 Broward County Libraries Ft. Lauderdale, FL

Administrative Aide/Programming Dept.

•Gather & calculate monthly statistics

•Create and distribute weekly calendars using MS Word and MS Access

•Schedule meeting room usage

•Set-up for special events

•Process volunteer applicants and place in appropriate library

departments

•Create and maintain Excel spreadsheets

•Attend and record monthly meetings – write reports

•General office duties

4/2001-4/2005 Broward County Libraries

Ft. Lauderdale, FL

Administrative Aide/Support Services/Payroll Dept.

•Process payroll, post attendance, sort and distribute paychecks for

950+ employees

•Coordinate New Hire process, assign qualified applicants to vacant

positions spanning 37 County Libraries

•Assemble and maintain secure personnel files following HIPPA laws

•Monitor and prepare employee evaluations

•Maintain electronic recruitment websites

•Coordinate recruitment and marketing materials for conferences and

job fairs

•Participate in recruitment at local colleges and job fairs

•Post weekly job announcements on County website

•Respond to e-mail and phone inquiries pertaining to payroll,

vacancies, benefits and related human resource inquiries

Education:

1974–1978 St. Augustine High School, Chicago, IL

1984-1985 Broward Community College, Ft. Lauderdale, FL

Courses in English, Psychology, Sociology, Biology Lab, Algebra

1985 – Present: Continuing education classes: QuickBooks, Medical

Terminology, Human Anatomy & Physiology, MS Word, Excel, Access,

PowerPoint, Outlook. Becoming a Better Receptionist, Better Secretarial

Skills, Professional Effectiveness, Working/Mastering Individual

Performance, Sign Language, Interior Decorating

Interests: Reading, arts & crafts, cooking/baking, volunteer work

Contact this candidate