Quality Control Technician

Lisa Brown

**** ****** ***.

Baltimore, MD *****

Phone: 443-***-****

Cell: 410-***-****

E-Mail: **********@*****.***

Professional Summary

Accomplished Medication Technician who proudly maintains a highly productive efficient and quality driven environment at all times.

Education and Training

New Spiritual Foundation Christian Academy Baltimore, MD

GED

Certification in Medication Technician CPR/First Aide

Skill Highlights

Professional bedside manner

Problem resolution

Phone communication

Organizational skills

Patient/family focuse

CPR certification

Wound cleaning/care

Infection control standards

Policy and program development

Patient evaluation/intervention

Patient transporting

Healthy meal preparation

Client relations

Daily living activity assistance

Drug administration

Patient and family advocacy

Professional Experience

September 2006 to January 2012

Baltimore Behavioral Health Baltimore, MD

Shelter Supervisor

Managed shelter oversight for 100-bed unit.Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.Responsible for primary care, case management, and medication management.Assessed patients and documented their medical histories., and maintained patient flow.Provided treatment within scope of practice as defined by state law.Trained new staff on quality control procedures.Frequently commended for maintaining the safety, respect and dignity of residents.

Coordinated with doctors and registered nurses to develop care plans for patients.Authorized drug refills and provided detailed prescription information to pharmacies.Implemented necessary changes based on evaluation of staffing requirements and floor assignments.

Demonstrated ability to lead and motivate outstanding teams.Provided patient education.Ensured HIPAA compliance.Supervised ancillary staff of 20 emploree .Educated patients about their treatments.

Provided behavioral/emotional support and supervision for those with mentale health and drug addiction.Followed infection control procedures.Maintained patient privacy and confidential patient information.Assisted patients with daily functions.Utilized strong assessment skills to determine necessary patient care.Ensured safety and well-being of patients.Provided on-call care at all times of day and night.Transported patients to and from different departments.Assisted patients with bathing, dressing, hygiene and grooming.Completed all daily living tasks to enhance the quality of life of all patients.

Engaged patients with games, crafts, cooking, music, reading and other activities.

Monitored patient reactions to drugs and carefully documented progress of individuals.

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