Sales Customer Service

Randy Freeman

R andy

**** *********** ***** ******, ** 30606 ******@*****.*** 404-***-****

Highly seasoned Manager with a proven track record focused on customer management,

operational procedures, and logistics consultation.

Summary of Qualifications

S ummary

More than 25 years’ experience in the operations management and sales. Presently working as

a Consultant for a 3rd party logistics company. Developed, implemented, and facilitated Gap

Theory programs, operational policies and policies, and team sales objectives programs.

Diverse qualifications in corporate contract negotiation, recruiting, and training. Extensive

knowledge of customer databases, logistics, new account management, tiered marketing, and

customer retention. Strong ability to remain composed during unexpected events. Sincere,

uncompromising, veracious and results driven work ethic.

Experiences

E xperiences

Account Management Logistical Support

Quality Assurance Compliance

Certification Program Development Coaching & Development

Sales Training Gap Theory of Sales Management

Operational Policies and Procedures CRM databases

Client Education and Training Employee Relations

Business Analysis Pareto’s Principles

P rofessional Profile

P rofile

Belacon Enterprises, LLC – Atlanta, GA 2010 - 2011

Business Dev. Account Executive

Pre-sales Activities:

Assists with sales proposals

Tender RFP responses

Facilitate customer discussions concerning ways in which packages can be customized

to meet their requirements

Established protocol for sales and operations staff

Secure accounts and carriers

Account Development and Sales:

Establish and develop a relationship with the Customers organization with the dual

objectives of ensuring Belacon provides the best possible level of service and;

Identifying areas where mutual benefit can be gained by the Customer extending the use

of Belacon products and services.

This aspect of the role will predominantly relate to a specific region, but will occasionally

encompass the whole of the UK and possibly overseas.

It is the responsibility of the Business Development Manager to: liaise with Account

Managers in the development of activities on existing customer sites, with the objective

of extending the use of Symology software into further areas co-ordinate the sales

activities of the Consultancy team in the allocated region, in order to optimize potential.

Key Logistics, LLC – Atlanta, GA 2009 - 2010

Brokerage Manager

Started brokerage company by forming a partnership with UTI Transport and other

carriers using designated customers

Managed non-asset based logistics organization.

Responsible for the development of the overall brokerage business; planning and to

managing its execution.

Expanded the current carrier network that added capacity to the network

Built a customer base of new customers

Grew business with existing customers

Managed the broker team that included carrier sales, customer sales, and internal

support functions

Managed daily operations of broker network

Managed carrier qualification, rate negotiations, and freight movement

Developed a bid response process utilizing pre-existing carrier database.

Recruited and certified carriers according to customer demands.

Developed customer packages to assist with the initial startup process.

Provided quotes and bids on Full, LTL, Flat Beds, Dry Vans, and Refrigerated Loads.

Developed Operational procedures and policies to solicit and cover freight

Ensured personnel were trained, technically competent, and well informed of changes in

customer service requirements and regulatory matters

Ensured the timely processing of transactions by establishing specific audit criteria and

measurement reports

Reduced the direct operating cost required to process transactions by sponsoring and

implementing continuous improvement activities such as analyzing and improving

current work processes, controlling/reducing overtime, identifying and correcting

repetitive compliance and service failures

Responsible for customer support and internal reporting

Responsible for auditing brokerage files prior to mailing invoices to customers

Gemini Traffic Sales- Atlanta, GA 2003 - 2008

Carrier Manager

Responsible for managing company drivers and owner operators using AS400 software

and Qualcomm communication.

Worked with load planners and performed customer service functions to achieve a goal

of 2700 miles a week per truck.

Performed brokerage functions in certain lanes to assist with excess backhaul freight.

Utilized knowledge of full truck loads and LTL to market pricing according to customer

demands.

Recruited new contract carriers who were then referred to the centralized carrier

services group to make sure they are properly licensed, insured, and have acceptable

safety ratings.

Secured equipment and moved time sensitive freight (dry or reefer) across North

America.

Developed forecasting and strategic connections to drive the business footprint.

Provided solutions that increased company’s presence in the marketplace over our

competition by sourcing information from diverse and varied sources while utilizing it to

our competitive advantage.

Made informed and timely business decisions.

Negotiated pricing with carriers and implemented strategic growth plans that

complimented the business development foundation.

Gathered and analyzed data developing a portfolio of new transportation programs

Identified new opportunities of growth through sales and carrier development.

Raintree Trucking – Atlanta, GA 1998-2001

Account Executive

Managed 100 company drivers and owner-operators using business development

strategies in certain lanes.

Developed new business for all company drivers by soliciting freight in designated areas.

Decreased deadhead for company drivers by 75 percent.

Determined rates based on lanes, carrier availability and time sensitivity

C onsultative Experiences

E xperiences

BPN Consultants 1993- Present

Consultant in a startup capacity to perform sales functions as an Agent to maintain

accounts volume levels for several carriers. Solicit new accounts and continuing to develop

existing business and to provide logistical support and secured accounts for LEI

Transportation, Pharaoh’s Trucking, Johnson's Trucking and Windsong Logistics.

Innolog Logistics 2002

Contracted to provide logistical support as an analyst at several airports while performing

assigned human resource duties such as full cycle recruiting, training and employee

relations during the implementation of the Homeland Security Act.

4 Points Logistics 2001-2002

Developed marketing strategies and sales objectives for a third-party logistics company to

achieve sales of $25K per week. Established a customer database of over 100 national

customers. Implemented the Gap Theory of Sales Management to the company that

utilized Pareto’s principles to account management.

Education

E ducation

Piedmont College- Athens, GA

Master of Arts in Teaching 1998

West Georgia College- Carrollton, GA

Bachelor of Business Administration in Management 1985

US Army Quartermaster School- Ft. Lee, VA

Stock Control Specialty 1980

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