Sales Training

RESUME

Kranthi Kumar Dhulipalla

Ph:958*******,

E-mail: ***********************@*****.***

OBJECTIVE:

To seek a challenging and growth oriented position in quality environment

where edge can be shared and enriched.

CORE COMPETENCIES

. Training Needs Assessment

. Customer satisfaction

. Training Module preparation

. Planning & Management

. Training & Development

. Coordination / Liaising

. Comfortable in delivering trainings in vernacular languages.

. Technical, Product, Process, & Soft Skill Trainings.

WORK EXPERIENCE:

Name Of The Designation Period Total

Company Experience

Polaris Process Trainer 18/06/2012 to 11 Months

27/04/2013

Serco Training & Development 10/02/2012 to 3 Months

Team Leader 23/05/2012

TBSS Quality Specialist 15/05/2008 to 3Years 6

02/12/2011 months

Dr Cars Sourcing & Sales 19/06/2007 to 9 Months

Executive 01/03/2008

INDUS CREDITS Trainer & Team Leader 10/05/2004 to 2 Years

07/05/2006

WORK EXPERIENCE:

Polaris

Taking up new hired agent batches and equipping them with the process

technicalities as well soft skills which are mandatory to perform well.

Roles and responsibilities:

. Handling New Hire Training (NHT) Batches and ensuring 100%

Certification.

. Downloading of complete information about Product & Process.

. Handling Soft skill Training.

. Conducting Refreshers & Dip check

. Handling inbound and outbound process training for two different

processes.

Serco BPO

Handling the support staff team of 3 members.

Roles and responsibilities:

. Aligning Targets to the entire Team and motivate the team to achieve

it.

. Conducting the Training Program to the new joiners ( Soft skills and

communication skills )

. Refresher Trainings

Tata Business Support Services (TBSS):-

Joined as a customer care executive and had an opportunity to explore

myself to work with various departments such as Technical Team, Package

Assisting Team (PAT) & Premium Desk.

Later was promoted as quality specialist. Did gain experience working as

stand by trainer.

Roles and responsibilities:

As a customer care executive:

. Handling the clients/customers queries, promoting products.

. Attending the customer's queries telephonic.

. Synchronizing the data.

. Responsible for executing the services in terms of qualitative.

. Handling the documentation and reporting to the manager.

. Maintaining customer relation and providing product satisfaction

. Ability to successfully manage multiple priorities and assignments.

As a Trainer:

. Handled a team of 27 members.

. Daily briefings about the new product.

. Aligning Targets to the entire Team and motivate the team to achieve

it.

. Regular Dip Check to ensure product updates.

. Conducting the Training Program to the new joiners.

. Weekly one to one session with the team members.

. Refresher Trainings.

. Supporting floor (answering escalation calls and floor walking)

As a Quality Specialist:

. Audit calls of the agent's shop floor and (NHT) i e New Hearing Team

and sharing the feedback on development areas.

. In Command center core responsibilities deal with Real Time Que

Management (RTQM),

. Check in AUX deviations, resolving system issues.

. Conducting one to one sessions for the agents

. Giving feed back to the superiors about fast movers and slow movers,

for the improvement of process.

. Responsible for day to day floor activities.

Had an Opportunity to migrate technical process from Pune and successfully

implemented in Hyderabad

Handling Training Bridge

. Transfer of knowledge of end to end process to agents.

. Clarifying live queries.

. Conducting training sessions as per the requirement.

. Monitoring agents to share development areas.

Handling New Hire Training

. Handling New Hire Training (NHT) Batches and ensuring 100%

Certification.

. Downloading of complete information about Product & Process.

. Handling Soft skill Training

Achievements:

. Achieved the Extra Miler award for the month of Oct 2008

. Achieved Star of the month on August 2010

. Achieved Star of the month on Oct 2010

. Achieved WOW of the month on Feb 2011

Indus Credits:-

Joined as an executive and was promoted as a Trainer and later Team leader

for credit card & personal loans process.

Roles & responsibilities:

As a Trainer:

. Conducting training session.

. Grooming the team to perform well & achieve their targets.

. Provide appropriate coaching and recognition to team

. Train the trainees on improving communication, personality development

and professional skills.

. Keeping training materials up to date.

As a Team leader:

. Handled the Sales Team of 15 members

. Providing services to the customers

. Maintain the Daily, Weekly & Monthly sales reports

. Coordinate with Brands regarding promotions and requirement

. Review of Target vs. Achievement

. Focus on Cross selling and Up Selling

. Reporting to Department Manager

Dr Cars:-

Joined as a Sourcing Executive and then moved on as a sales executive

Roles & responsibilities:

As a sourcing executive:

. Identification and procurement of project resources.

. Identification and documentation of project constraints.

. Linkages and monthly and quarterly reporting

. Review and critical analysis on project milestones.

As a sales executive:

. Responsible for identifying the prospective clients for the company.

. Responsible for building strong client database.

. Generating Leads through Email Campaign/cold calling.

. Meeting customers & ensure the inflow of Orders

. Involved in providing tender information to clients based on their

business requirement.

. Directly Reporting to Manager Sales & marketing.

. Validate and verify titles, names, contact numbers and administrative

assistant's contact information

. Providing demonstration of products to prospective customers,

discussing with them and concerning the ways in which the packages can

help in meeting their requirement

ACADEMICS

GRADUATION : Bachelor of Commerce (Dravidian University)

INTERMEDIATE : M.P.C. from Gautham Junior College, Year 2001

SCHOOLING : Nalanda Vidya Bhavan High School, Year 1999

COMPUTER SKILLS : Good at Microsoft Office suite (MS Word, MS Excel,

MS PowerPoint, MS Outlook, Adobe PDF)

STRENGHTHS:

. Good Communication Skills.

. Positive attitude.

. Good at handling various teams.

. Self Confidence.

. Quick learner.

PERSONAL DETAILS:

NAME : DHULIPALLA KRANTHI KUMAR

FATHERS NAME : DHULIPALLA VENKATESWARA RAO

DATE OF BIRTH : 09.05.1981

LANGUAGES KNOWN : English, Hindi & Telugu

Address : Flat No. 402, H No:1-62-11/1&2.

Skypx Heights Apartment

Macha Bollaram,

Old Alwal, Secunderabad -

500010.

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