Customer Service Management

DAVID A. HOTCHKISS, PH.D, PMP

CONCORD, CA

925-***-**** ******@*****.***

Dynamic results-driven leader with proven expertise in all facets of information technology and telecommunications

management. Proven record of successful turnarounds and reorganizations of technology departments within

organizations ranging in maturity from IPO to established corporate entities. Excellent communicator and negotiator

adept at obtaining the best contract terms/conditions as well as mitigation of contract issues. Diverse industry

expertise to include military, education, healthcare, defense, e-commerce, construction, and Big 5 consulting sectors.

International business experience in 15+ countries within Central America, the Far East and the Middle East.

CAREER HIGHLIGHTS

Established rules and procedures for Sarbanes-Oxley and other regulatory standards.

Conducted computer network security audits and established intrusion mitigation procedures.

Performed detailed analysis of multi-million dollar companies’ operational and regulatory compliance efforts.

Saved millions of dollars by using modern technologies to solve operational problems.

Established three information technology and telecommunications divisions. Reorganized many other IT and

technology divisions and departments for much greater efficiency and effectiveness.

Negotiated contracts from $10,000 to $160 million with most favorable terms and conditions.

Managed budgets and P/L of $5 million to $500 million.

Enacted technology management improvements at the portfolio, program and project levels.

Established training and mentoring programs for technical and management staff.

Developed U.S. Federal regulations, state regulations, company policies & procedures on operations,

material management, technology support, project management, customer service and regulatory

compliance.

CAREER CHRONOLOGY

Chief Information Technology Officer, City College of San Francisco, San Francisco, CA 2010 to Present

The largest community college school district in the United States with over 110,000 students, 2,500 employees and

over 11 campuses.

Chief Technology Officer, Fremont Unified School District; Fremont, CA 2007 to 2010

The thirtieth largest school district in California with over 32,000 students, 1,900 employees and 45 campuses.

Director, Information Technology, Patient Business Services, Kaiser Permanente; Oakland, CA 2003 – 2007

Largest US not-for-profit HMO, serving 8.2M members in 9 states and District of Columbia.

Vice President, Operations, Agency.com; San Francisco, CA 2000 – 2001

Largest “dot com” web development company in U.S.

Vice President, Project Management, IXL.com; San Francisco, CA 1999 – 2000

2nd largest “dot com” web development company in U.S.

Senior Manager/Director; Project Management, KPMG, LLP; Sacramento, CA 1997 – 1999

Premier Big 5 management consulting company providing compliance, IT/IS audit, IT/IS architectural consulting and

financial advisory services.

U.S. Military Service 1972 – 1999

Honorably served in US Air Force enlisted service for seven years. Subsequently received a direct commission in the

US Army and served as an active reserve officer. Twenty-seven total active military service.

EDUCATION/LICENSES/CERTIFICATIONS

Ph.D., Business Administration, De La Salle University

Master of Business Administration, De La Salle University

Bachelor of Science, Logistics Management, US Army Institute

Bachelor of Science, Electronic Engineering, US Army Institute

PUBLICATIONS

Publications include white papers, business case analysis, abstracts, academic textbooks, poetry and essays. A full

list of publications is available upon request.

Contact this candidate