Management Engineer

Victor Varela

*** ******* ****** *** * Chula Vista, CA 858-***-****

**********@*****.***

E X P E R I E N C E

Network Control Technician III

Blackbaud San Diego, CA July 2011 -

Present

. 24/7 proactive monitoring and support of NOCC consoles

. Multi-tasking in a dynamic web hosting/SAAS environment, application

uptime within SLA time frames

. Provide Tier 1 and Tier 2 support, escalate issues to Tier 3 support,

. Citrix / NetScaler Load Balancers: remove sites and servers from

production and troubleshoot

. IBM, Dell and HP Blade server management through CMC and iDRAC

. Microsoft SQL and IIS: database backups, restores, password resets,

reset IIS services, recycle app pools

. Linux: CNAME and A record entries, GREP of logs, DIG queries, restart

of services

Specialist

Army National Guard, National City, CA

Oct 2010 - Present

. Combat Engineer (12B)

Independent I.T. Consultant

San Diego, CA Dec

2009 - June 2011

. Technical Support for small businesses networks via phone, remote and

onsite

. Management of Windows 2008 Server, 2003 SBS, Exchange 2007, Symantec

Backup Exec

. Windows 7, XP, Vista, Office 2010, 2007, QuickBooks

. Management of MX, DNS, A records, hosted Exchange 2010

. Worked with ISP to resolve Internet connectivity issues

Network Administrator

Mar 2005 - Nov 2009

CardioDynamics San Diego, CA

. Management of Windows 2003 Server network with AD and GPO policies for

SOX compliance

. Support for Windows Vista, XP, 2000, Mac OS X and Exchange 2003 with

RPC over HTTPS, OMA

. Backup with Symantec Backup Exec and NetVault BakBone to tape/hard

drive

. Management of DNS, WINS, DHCP, SMTP, RADIUS, IPSEC, SonicWALL firewall

C E R T I F I C A T I O N S

. CompTIA Network+

. CompTIA Security+

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