Customer Service High School
Resume:
Thiany Cruz
Miami, Fl. *****
********@****.***
OBJECTIVE
To find a challenging career in an esteemed organization so that I may grow professionally, while earning
a good reputation amongst my peers. I am seeking a position that will utilize my skills and expertise while
offering the chance for advancement.
Receptionist
Sonia Hair Salon 02/2012 to Present
• Responsible for scheduling appointments
• Maintain accounts and client records
• Perform responsibilities of handling and maintaining cash transactions
• Perform all administrative and clerical tasks as required
• Assisted guests with retail and tool payment for retail products sold
• Answered phones and assisted guests with questions
• Maintained the appointment calendar and confirms all Salon appointment
Receptionist
JC Medical Centers-Miami,FL 01/2011
• Insurance benefits verification
Obtaining Referrals / authorizations
•
Scheduling
•
Handle multi-lines phones with the ability to properly triage calls
•
Check-in
•
Check-out
•
EDUCATION
Associate Of Science: Psychology
Miami Dade College; Doral, Fl- Currently attending
High School Diploma:
Mater Lakes Academy; Miami, Fl- 2012
SKILLS
Etiquette Professional Phone Excellent
Communication Skills
Articulate and well-spoken Customer Service
Oriented Accurate and detailed
Work well under pressure
Microsoft Program Proficient
Invoice and Payment transaction
Customer-oriented
Appointment Scheduling
Invoice processing
Fluent in English and Spanish
References Upon Request
Contact this candidate