Project Manager Customer Service
Resume:
Dee Thorpe
Winter Springs, Florida 32708
*********@*****.***
Experience in customer service, technical documentation, financial control,
graphics and computer operations. Demonstrated strengths in planning,
coordinating and organizational skills.
Work Experience
2006 - 2012 Cangene Plasma Resources - Administrative Support Manager
Responsible for the management of a team of 1 full time; 1 part time
receptionist and 1 full time purchasing agent. Managed staff training,
goal/objective setting and yearly performance reporting. Implemented a new
payroll reporting application working with other entities of the
Corporation as a key team member. Managed new hire paperwork to ensure
completion and accuracy prior to submission to HR. Partnered with HR to
administer and maintain employee benefits, changes and data accuracy.
Interfaced with Corporate accounts payable to accurately process all vendor
payments in a timely manner. Resolving all discrepancies and tracking
actual expenses for Director of Operations on monthly basis. Lead
organizer for all fundraiser events sponsored by the center staff. Liaison
with IT team on any technical issues at the centers. Actively participated
as key design team member during build out of the Florida plasma center
from a 7000 sq. ft. facility to 11000 sq. ft. facility. Managed the
purchasing and installation of office requirements such as carpet, paint,
work areas and office furnishings.
2005 - 2006, World of Homes - Licensed Community Association Manager
Areas of responsibility include the management of twelve (12) homeowners
associations. Scope of work included scheduling, attending and managing
meetings as required according to recorded documents, creating meeting
minutes and distribution, contracting repairs, creation and tracking of
budgets, handling customer issues to resolution. Supervisor of one (1) non-
management associate responsible for producing Estoppels associated with
the sale of a residence within a managed association.
1983 - 2005, AT&T
. 1998 - 2005 Technical Report Writer responsible for report generation,
including requirements gathering, developing and publishing custom
reports. Managed application access and development. Documented and
published system training manuals and facilitated training. Partnered
with developers on system testing and readiness. In the capacity of
Project Manager, coordinated project meetings from kick-off to post
project review. Tracked budget, schedule and scope of project utilizing
MS Project.
. 1991-1998 Project Manager responsible for the implementation of voice,
data, and network project solutions within an established budget, agreed
upon schedule and scope.
. 1989 - 1990 Customer Services Manager assisting Managers on large network
projects with client accounts generating revenue averaging $30M. Managed
projects of smaller scope and revenue; and tracking customer satisfaction
results.
. 1987 - 1989 Project Management Support providing technical documentation,
tracking of activities and producing reports, meeting minutes and project
plans.
. 1983 - 1987 Administrative Clerk supporting various functions within the
work environment.
Education
2000- 2004 Barry University, Winter Park, FL
Pursued - Bachelor of Science in Professional Administration -
Incomplete
1991. - 1993 George Washington University
Master's Certificate in Commercial Project Management
1984-1991 Community College, Leesburg & Lake Mary, FL
Various Business & Computer Courses
Other
1994 - 1998 Project Management Institute of Central Florida Chapter -
Founding member & VP Special Project
1998 Women of AT&T (WATT)
References:
Karen Clifford, Director Operations Cangene Plasma Resources 904-***-****
Lisa Sheard, Center Manager, Biomat USA 407-***-****
Joan McElroy, Facilities Manager, Scholastic Book Fairs 407-***-****
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