Customer Service Engineer
Resume:
MEHDI MOLAEI
Tarzana, CA *****
**********@*****.***
US Citizen
OBJECTIVE
A career at the leading edge of computer information systems using established skills in management, design, implementation, and troubleshooting.
EDUCATION
Master of Computer Information System - Information Technology, 2012
California State University Los Angeles – Los Angeles, CA
Anticipated graduation date: Dec 2013
GPA: 3.5
Bachelor of Information System - Information Technology, 2011
California State University Northridge – Northridge, CA
• Management Information Systems Association (MISA)
• It offers Meaningful meetings with companies and corporations looking for talented students
GPA: 3.4
EXPERIENCE
IT Help Desk Administrator
Forward Business Solutions – Beverly Hills, CA November 2012 – Present
• Managing and maintaining Active Directory, file and QuickBooks servers, phone systems, switches and routers
• Working with printers and scanners
• Installing OS such as Windows 2008 R2/7/XP
• Ticketing and support
• Remote & Onsite - Desktop support & Troubleshooting for 150+ employees
• Providing real time support for servers in 12 different locations
• Network and Security Configuration
• Very basic programming in PHP
Support Engineer
NetDNA, LLC – Studio City, CA August 2012 – October 2012
• Network Testing and Quality Management
• Linux scripting
• Content Delivery Network Services and web design tools such as Wordpress
• Ticketing and support
IT Assistant
UMIH (United Medical Imaging Healthcare) - Los Angeles, CA November 2011 – August 2012
• RIS and PACS Administrator
• As a Network Assistant perform network and security configuration such as working with Active Directory, Switches and Routers
• Install and maintain OS such as Windows 2008 R2/7/XP
• Philips Ultrasound DICOM field engineer
• Remote & Onsite - Desktop support & Troubleshooting for 200+ employees
• Providing real time support for 17 different servers and 200+ employees
Studio Coordinator
NP3 Media – Canoga Park, CA January 2011 – November 2011
• Assist in administrative duties and help organize a photo shoot
• Taking phone calls and scheduling appointments
• Lighting setup and background selection/creation
• Customer service
SKILLS AND ABILITIES
• Good Working experience with SAP ERP
• Good understanding of DNS and OSI layers
MEHDI MOLAEI
Tarzana, CA 91356
**********@*****.***
US Citizen
• Good Working experience with MS Office, MS Visio, MS Project Management
• Installing, supporting and maintaining new server hardware and software infrastructure
• Good programming experience with SQL, Access, C++, Assembly, PHP, Python, and Linux Scripting (ubuntu)
• Good understanding of basic networking, routing protocols like BGP, OSPF, EIGRP and LAN/WAN technologies
• Knowledge of various ticketing tools
• Good working experience with Switches & Routers
REFERENCES
Available upon request
Contact this candidate