Technical Writer Training
Resume:
Thomas Richards
Los Angeles, CA 90028
********@*****.***
********@*******.***
Professional Experience
Fusion-io (San Jose, CA)
Lead Technical Writer (June 2012 - Present)
Full-Time Employee
• Created ioMemory SDK Developer's Guide for customers and partners, including
sections on Architecture/Design, API Usage, Business Cases/Use Cases, and
Troubleshooting/FAQs. This included detailed Linux content, instructions and Linux kernel space
primitives content.
• Wrote ioMemory SDK API Specifications for Primitives Libraries and Key-
Value Stores.
• Created Installation Guide and Setup and Configuration Guide for proprietary
directFS Filesystem.
• Updated existing content for Fusion-io's ioTurbine product, including work on re-
structuring and consolidating existing documentation.
Zynga (San Francisco, CA)
Lead Technical Writer (April 2011 – June 2012)
Full-Time Employee
• Developed Service Catalog for all Zynga Tech Services listing innovations,
technologies, and integration points for game studios working with internal technology teams.
• Wrote analytics technical documentation describing matchmaking, Vertica Data
Warehouse, cross promotion platform, data quality, and end-to-end data flow algorithms and
technologies for analytics team.
• Developed game studio-focused technical documentation listing in-house
development and technical innovations for new features.
• Created company-wide Zynga Tech News used to communicate company-wide
innovations and developer technology to facilitate collaboration between in-house and remote game
studios.
• Wrote PHP, ActionScript, and JavaScript API Platform technical documentation
for internal and 3rd party game developers.
E*TRADE, Inc (San Mateo, CA)
Technical Writer (Feb 2010 – March 2011)
Part-Time Contract
• Wrote E*TRADE Trading Data Platform API Reference Guide describing a new
brokerage API platform for E*TRADE partners and vendors.
• Completed REST Resources and SOAP API Endpoints documentation for external
developers and customers.
• Created Conceptual Overview and Architecture content describing the Trading
Data API platform.
• Wrote Developer’s Guide for internal application developers describing a
completely redesigned, internal application framework and platform.
Turn, Inc (Redwood City, CA)
Technical Writer (Sep 2009 – Nov. 2009)
Contract
• Wrote Turn Exchange Trading Desk Concept Guide describing high-level
conceptual overview of the company’s online advertising platform, including architecture, key
concepts, workflow, and data object hierarchy.
• Wrote Turn Exchange Trading Desk User Guide, a tutorial-based user manual
describing features and functionality for the company’s online advertising platform.
• Created Context-Sensitive Online Help system for the Turn Exchange Trading
Desk platform.
EMC (Santa Clara, CA)
Lead Technical Writer (July 2009 – April 2011)
Full-Time Employee
• Created application developer documentation describing cloud services and
virtualization software, including Deployment Guides, Reference Architectures, Provisioning
Guides, and Technical White Papers.
• Wrote SAP, SharePoint, and Oracle Virtualization Solutions Guides for internal
and external customers.
• Wrote marketing white papers, customer briefs, and other end-user focused
documentation for cloud services and virtualization customers.
Health Hero Networks (Palo Alto, CA)
Technical Writer (March 2009 – June 2009)
Contract
• Wrote a Workplace Application User Guide describing a web-based remote patient
monitoring software application for Health Care Professionals, Care Managers, and Patients.
• Created HTML Online Help for proprietary patient interface used by patients in
care management and disease management programs.
SyncTV (Sunnyvale, CA)
Technical Writer (April 6, 2009 – June 5)
Contract
• Wrote SyncTV Services Installation Guide, describing how developers and
customers install the SyncTV application on new or existing systems.
• Wrote and updated System Administration Guide for external users defining how
to manage and use the SyncTV product in a customer environment.
DBA Info Power (Santa Clara, CA)
Technical Writer (December 2008 – April 2009)
Part-Time Contract
• Wrote comprehensive User Guide for a proprietary load and performance testing
application (Load2Test) developed for use on application architectures, including SOAP-based and
REST web services.
• Wrote internal developer documentation defining how the Load2Test application
could be applied to SOAP and REST-based web services architectures due to runtime framework
support at the infrastructural component level.
• Developed technical content for Data Analytics software application (Grid2Go).
Wells Fargo Financial (San Francisco, CA)
Instructional Design Consultant (December 2008 – January 2009)
Part-Time Contract
• Wrote Job Aid for internal financial services software application (Asset Rating
Tool).
• Created interactive training demo and courseware for Asset Rating Tool.
• Edited existing PowerPoint training presentation for education services.
Network Appliance (Sunnyvale, CA)
Contract Technical Writer/Training Specialist (August 2008 – December 2008)
Part-Time Contract
• Wrote task-based User Guide describing a new performance and modeling
software application for Professional Services audiences.
• Uploaded, archived, and managed Technical Publications SharePoint 2007 portal
for Services Engineering group.
• Updated existing and NetApp SnapMirror replication documentation, including
training slides, for Sales Engineers.
• Edited and rewrote technical documentation and training materials for NetApp
Data Protection software application.
Hitachi Data Systems (Santa Clara, CA)
Sr. Technical Writer (August 2008 – December 2008)
Contract
• Wrote and updated online help and User Guide for Hitachi’s e-discovery search
product.
• Wrote hardware and software Installation Guide for internal and external
audiences.
• Wrote and updated Maintenance and Troubleshooting Guide for internal
Professional Services audiences.
Sylantro Systems (Campbell, CA)
Sr. Technical Writer/Courseware Developer (March 2008 – July 2008)
Full-Time Employee
• Wrote and edited Web API, Site Planning, Upgrade, Installation, and Features
Guides for proprietary hosted VoIP product.
• Edited existing technical courseware development and training content while
working with third-party training company (Global Knowledge) to evaluate and update training
content for corporate trainers.
• Wrote High Availability and Disaster Recovery documentation for add-on module
to core product.
Mendocino Software (Fremont, CA)
Manager of Technical Publications (July 2006 – March 2008)
Full-Time Employee
• Wrote technical documentation for a complex and sophisticated SAN-based
application recovery software product, which included CLI and GUI User Guides, System
Administration Guides, Installation and Upgrade, Cluster, Disaster Recovery, and Replication
documentation.
• Performed complete technical content overhaul of existing product documentation
for new platform and platform add-on products.
• Created internal technical publications standards, policies and procedures, and
XML Stylesheets and templates for internal use. Also managed and maintained Technical
Publications SharePoint site, including content upload, archiving, and wiki page development.
• Created interactive training content and courseware for internal new employee
orientation and off-site customer training.
• Led 3-day product training courses for internal and external customers, including
training courses on SAN-based technology and system and product integration in large-scale
enterprise environments.
Network Appliance (Santa Clara, CA)
Project Lead / Sr. Technical Writer (August 2005 – July 2006)
Full-Time Employee
• Wrote and edited Software Setup Guide, Documentation Roadmaps, online
customer-facing web pages, and Release Notes for proprietary NAS (Network Attached Storage)
operating system.
• Generated a Master Index of all documentation deliverables for each software
release.
• Created System Administrator's Guide, Release Notes, and HTML Help for
VERITAS-based cluster solution.
Sentius Corporation/Mobile Content Networks (Palo Alto, CA)
Sr. Technical Writer (May 2004 - Aug. 2005)
Full-Time Employee
• Wrote User Guide, Java API, UI Design, and Systems Description documentation
for next-generation mobile search product for high-profile wireless clients.
• Created internal reference documentation and internal knowledge base articles for
internal audiences.
• Developed internal training modules and courseware for new employee orientation
and external customer training.
MIPS Technologies, Inc. (Mountain View, Ca)
Technical Publications Manager/ Sr. Technical Writer (Feb. 2001 - Nov. 2001)
Full-Time Employee
• Managed engineering documentation priorities and responsibilities for three
separate MIPS core products (32-bit, 64-bit, and custom processor cores).
• Wrote documentation project plans, maintained CVS source control repository,
and created company documentation standards including templates style guides, and internal
knowledge base articles.
• Wrote and edited data-sheets, user manuals, implementation guides, and release
notes for internal engineering groups.
Contracting Positions
Technical Writer – 1998 – 2004
Company: Tuvox, Inc (Los Altos, CA) 10/2003 – 1/2004
• Wrote and updated existing User Guide, Database Reporting Guides, and Java API
for MCI and other telecom customers.
• Created XML Stylesheets and DTD for text-to-speech software application.
• Wrote Deployment Guide describing how to deploy and publish speech
applications to an Application Server.
Company: Digital Deck (Redwood City, CA) 6/2003 – 10/2003
• Wrote customer-focused User Guide for proprietary home entertainment
networking product.
• Created Quick Reference Guide, Process Flow Diagrams, Conceptual System
Design Overviews, and Hardware Design Introduction.
Company: Jareva Technologies (Sunnyvale, CA) 6/2002 – 6/2003
• Wrote technical documentation for company's OpForce IT Automation suite of
enterprise applications integration (EAI) products; including APIs (Java and C Software User
Guides, Installation and Configuration Guide, Quick Start Manual, System Administration and
System Integration documentation, and Architectural and Platform Guides.
• Wrote customer-focused system integration documentation for company's NAS
and SAN products.
• Wrote Storage Management Guide, Software Setup Guide, and Configuration
Guides.
Company: Bridgecom.com (Minneapolis, MN) Dec. 1999 – Dec. 2000
• Wrote Java and C# APIs for internal developers and programmers and engineers.
• Created Developer’s “Cookbook” describing application framework and product
architecture for developers to allow custom applications to be built on top of the existing platform.
• Created internal reference and architecture technical documentation including
Admin Guides, User Guides, Reference Manuals, and internal knowledge base articles.
Company: ACIST Medical Systems (Eden Prairie, MN) March 1999 – December 1999
• Wrote customer User Guide for ACIST Contrast Injection system.
• Helped prepare FDA 510K documentation for compliance department.
• Wrote internal knowledge base articles and assisted Engineering with labeling,
ECOs and document control procedures.
Company: Guidant Corporation (St. Paul, MN) December 1998 – March 1999
• Wrote product briefs, white papers, and technical overviews for company’s
pacemaker product.
Company: Best Buy Corporation (Eden Prairie, MN) August 1998 – October 1998
• Wrote internal training documentation and internal employee handbook.
• Created employee processes and procedures documentation.
Education
Clemson University, Clemson SC
M.A. in English / Professional Communication 1998
Buena Vista University, Storm Lake, IA
B.A. in English 1995
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