Customer Service Manager
Resume:
ROBIN NORMAN
Vale, NC *****
Objective:
An office manager position with a team in which I can contribute to the care and service of others.
Summary:
Office Manager in an Adult Dental Practice & 17 Years as a Business Manager in a
Pediatric/Adolescent Dental Office
Strong communication skills, both orally and in writing
Able to prioritize, coordinate and oversee activities
17 years as a Youth Minister (Grade 7th & up)
Experience:
October 2011 to present – Office Manager
Dr. John M. Fish – Hildebran, NC
1994 to September 2011 Business / Office Manager
Dr. Pendleton G. Waldron – Newton, NC
Customer / Employee Service
Collections, Monthly Reports
Hospital Coordinator
Insurance, Medicaid, Health Choice
Accounts Payable, Accounts Receivable, QuickBooks
Time Cards, Paid Time Off, Employee Insurance
1995 to September 2011
Catawba County Dental Associates
Accounts Receivable, Accounts Payable, Contact person for general problems such as
alarm system, compressor maintenance, plumbing, etc.
2005 to August 2011
Custodian General cleaning duties
August 1994 – October 2012 Youth Minister (Approx 35 Members)
Local Servant Evangelism Projects, Fundraisers
Summer Mission Trips:
Billings, Montana (1), Atlanta, GA (3), Baltimore, MD (3),
New Orleans, LA (1), Columbia, SC (1), Myrtle Beach, SC (2),
Hazard, KY (1), Blanchester, OH (2), Chicago (1)
1987 – 1994 Business & Industrial Specialist Customer Service Representative
Duke Power Company
B & I Representative Provided excellent customer service to commercial customers
(Charlotte)
Customer Service Representative – Took lead role in absence of
supervisor, United Way Coordinator, set up payment plans, approved sales for salesman (Hickory)
Account collections, representative in small claims court, power cutoffs (Valdese /
Morganton)
1985 – 1986 Teller
• NationsBank Hickory, NC
Teller, Assisted in Trust Department
Education:
A.A.S. in Industrial Engineering Technology (1991) Catawba Valley Community College –
Hickory, NC
References upon Request
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