Customer Service Software

CURRICULUM-VITAE

Vinod kumar

H NO ** A pocket R

Dilshad garden Delhi.

Mobile No:-971*******,880*******

E-Mail_ID: *********@*****.***

Synopsis

. An effective communicator with excellent relationship building,

interpersonal, diagnostic, problem solving and organizational abilities.

. Setting up of standard operating process & periodic performance

benchmarking.

. Analysis & problem solving Analyses technical problems systematically and

coming up with effective Solutions.

CAREER OBJECTIVE:

To achieve my career goals in our organization, this enables me to use my

current skill set and allow me to learn & absorb new skills. To work hard

with purpose in competitive and challenging environment of corporate

sector.

ACADEMIC QUALIFICATION:

* B.C.A from IP University Delhi

* 12th Passed from C.B.S.E Board Delhi

* 10th Passed from C.B.S.E Board Delhi

PROFESSIONAL SKILLS:

* Operating System : Windows - 98 / 2000/ XP.

* RDBMS : MS-Access

* Spreadsheets : Microsoft Excel 2010.

* Packages : Microsoft Word 2010.

* Presentation Graphics : Microsoft Power Point

2010.

KEY RESPONSIBILITY Software (Physical):

* Oracle CRM : Customer relationship Management

software.

* MS-Outlook : Internet Mailing Software.

* Tipps : Customer relationship Management

software

* Filezilla : Process Application.

* Kenan (Post & Pre) : Activation & services

Software.

* Telecordia : Post & pre customer call history

URL

Career Recital

I Energizer Pvt. Ltd (Aircel Ltd, Central Region: Customer Service

Sep 2012 to till date:

Designation - MIS Analyst & Team Coordinator

JOB PROFILE:

* Make Over All SLA Reports; All Bucket, Beyond SLA Report, NOCR & OCR

Count Summary etc. Reports.

* Make and Send daily Allocation Summary and Data to All circles Team &

RBO Team.

* Flash Daily Dashboard, Out of SLA NOCR of All circle.

* Barring & Unbarring POST & PRE.

* Analysis Customer escalation on Deduction & credit limit in POST

PAID&PREPAID.

* Maintains the Roaster, Waiver Sheet, Productivity sheet of Team

Members.

* Handling team and aligned SR to team Members.

* Handling day to day interaction with clients.

* Publishing the reports on Waiver Reports and SR closure on under SLA

or out of SLA.

* Sharing SR closure and posted waiver with Managers and Clients

Work Experience

PLANMANTECHNOLOGIES INDIA Pvt. Ltd., OKHLA PHASE-1 DELHI

Designation - Jr .Project executive.

Job Responsibility.

* Providing productivity with Quality.

* Assists in Managers work and co-ordinate with all staff in the floor.

* Handling Data management in the absence of Team Leader.

* Maintains the Roaster, Productivity sheet.

* Also maintains the compiled data

AS A PERSON:

* Well-organized individual with positive attitude towards work.

* Accustomed to working long hours, and going those extra miles for the

right Purpose.

* Focused and calm under pressure with problem solving attitude.

* Able to build trust worthy relationship with people in team Creativity

* Analysis & problem solving Analyses technical problems systematically

and coming up with effective Solutions.

* Catch up things very fast.

* Can adjust to the changing requirements as well as can work

* For extended hours if required.

* Co-operative in nature and also believes in teamwork rather than

STRENGTH:

* Intelligence.

* Hardworking

* Goal Oriented.

HOBBIES:

* Playing Cricket

* Listening Music.

DECLARATION:

* I hereby declare that all the information given above is true to the

best of my knowledge.

DATE:

Signature

PLACE: --- (Vinod

kumar)

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