Customer Service Sales

JOSHUA WORD

Middletown, NY ***** C: 845-***-**** ***************@*****.***

SUMMARY

Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and

effective at decision making, while maintaining excellent customer service throughout the sales

process.Team oriented,Safety oriented, works well in a collaborative environment, Motivated, Quick

learner and Possible management material

HIGHLIGHTS

effective in a team oriented multi tasks in a fast paced

environment environment

communicates effectively in Proficient in MS Office

verbal and written English Basic math and reading skills

Able to work with a moderate Reliable and dependable

degree of supervision Goal oriented

EXPERIENCE

Dock Worker

UPS Frieght Montgomery, NY

Maintained accurate stock records and schedules.

Selected products for specific routes according to pick sheets.

Unloaded, picked, staged and loaded products for shipping.

Received incoming shipments and reviewed contents against purchase

order for accuracy..

Installed protective bracing, padding and strapping to prevent shifting

and damage to items during transport.

Removed pallets, freezer boxes and damaged products from returning

trailers.

Used propane forklift to load trailer at warehouse.

Cleared damaged items and loaded freight.

Back Of House (Expo)

Buffalo Wild Wings Middletown, Ny

Consistently adhered to quality expectations and standards.

Effectively communicated with kitchen staff regarding customer

allergies, dietary needs and other special requests.

Ensured consistent high quality of plate presentation

Directed the operation and organization of kitchens and all food related

activities, including the presentation and serving of food

Complied with scheduled kitchen sanitation and ensured all standards

and practices were met

Placed food servings on plates and trays according to orders or

instructions

Sales Asscoiate

Macy's Middletown, NY

Administered all point of sale opening and closing procedures.

Recommended merchandise based on customer needs.

Operated a cash register to process cash, check and credit card

transactions.

Maintained knowledge of current promotions, policies regarding

payment and exchanges, and security practices.

Balanced the needs of multiple customers simultaneously in a

fast paced retail environment.

Communicated information to customers about product quality, value

and style.

Seafood Clerk

Price Chopper Supermarkets Middletown, NY

Checked the quantity and quality of received products

Managed food and produce receiving process with 100% accuracy.

Ensured minimal product shrink and coordinated secondary usage of

product

Executed various kitchen stations and assisted with, meat, fish, saute or

pantry

Performed serving, cleaning, and stocking duties in establishments

Planned and prepared food for parties, holiday meals, luncheons, special

functions, and other social events

Portioned and wrapped food, Prepared a variety of foods according to

customers' orders or supervisors' instructions

Stocked and rotated products, stocked supplies

Cleaned, cut, and cooked meat, fish, or poultry

Communicated with customers regarding orders, comments, and

complaints

Cooked food properly and in a timely fashion, using safety precautions

Received frequent customer compliments for going above and beyond

normal duties.

EDUCATION

6/2007 Diploma

Middletown High School Middletown, NY

Associates of Applied Science: Major in Music Emphasis in jazz

Orange County Community College Middletown, NY

Coursework in Music Theory

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