Customer Service Medical

Paulette Deans

Phone: 203-***-****

Email: *******@*****.***

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SUMMARY:

Highly skilled career professional with more than 15 years practical

experience in hospital, home health, and primary care environments;

patient support including assessment, counseling, education regarding

medications and treatment, laboratory work, documentation with care

plan for diagnosis, and administration of treatment procedures.

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SKILLS AND QUALIFICATIONS:

Experienced in providing the highest quality customer service with

speed and efficiency

Strong interpersonal skills with an ability to relate well to a

diverse population

Knowledge of medical terminology, abbreviation, Microsoft Word, Excel and

PowerPoint

Strong leadership capabilities with an interest in learning, growing,

and advancing

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WORK EXPERIENCE:

All Medical Staffing, Ocala, FL

2011 - 2012

Specimen Collector/Medical Assistant

Greeted visitors, ascertain purpose of visit, and complete insurance

or other claim forms

Collected blood, tissue, or other laboratory specimens, log the

specimens, and prepare them for testing

Recorded patients' medical history, vital statistics, or information

such as test results in medical records

Stamford Hospital, Stamford, CT 2003 - 2010

Cytology Prep Technician

Received and sort medical samples by specimen type for laboratory testing

Processed medical cytology specimens that include fine needle aspirations,

non-gynecological smears and monolayer's

Prepared direct smears; mono-layered cytospin; cellular enhancement

preparations including thin-prep and sure-path and cellblocks, identified

and confirmed patient identity and sample

Accession and labeled all paperwork, specimen slides, tubes and jars

Data entry all information that appeared on the requisition

Requisition scanning, stained, cover slipped, collated and logged all cases

processed

Documentation of specimen integrity log, specimen processing and all

maintenance logs

Sound Shore Medical Center, New Rochelle, NY 2000 - 2002

Unit Secretary

Managed clerical tasks(copies, filing, phones, pagers, ordering supplies)

Handled all admissions and discharge on the Unit

Assisted Doctors and Nurses with specific patient information

Port Chester Nursing and Rehabilitation Centre, Port Chester, NY

1996 - 1998

Medical Secretary/Coordinator

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EDUCATION AND CERTIFICATE:

Norwalk Community College, Norwalk, CT

2003

Certificate in Phlebotomy/Certified Nursing Assistant

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